 |
1 | |
Through internal communication, you can: |
| | A) | increase your work efficiency. |
| | B) | develop skills of critical thinking and reasoning. |
| | C) | become detached from your work group. |
| | D) | develop visual acuity. |
|
|
2 | |
People interact by using |
| | A) | Others to do it for them. |
| | B) | Intrapersonal, spoken, nonverbal, and listening skills. |
| | C) | Email and the Internet. |
| | D) | Interpersonal skills of encouragement and reinforcement. |
|
|
3 | |
Nonverbal communication behaviors include |
| | A) | Twitching, scratching, and rolling your eyes. |
| | B) | Secret notes passed between fellow workers. |
| | C) | Intrapersonal dialog. |
| | D) | Sending an Email response to an irate customer. |
|
|
4 | |
Intercultural communication can be challenging because people of other cultures |
| | A) | Have bad attitudes. |
| | B) | Have different perspectives. |
| | C) | Stand too close to one another. |
| | D) | Tend to cheat people. |
|
|
5 | |
In communication, the primary goal is to |
| | A) | Give someone else clear directions. |
| | B) | Demonstrate our knowledge of a subject. |
| | C) | Achieve mutual understanding of message meanings. |
| | D) | Send a clear and important message. |
|
|
6 | |
Environmental interference that affects the exchange of messages is called |
| | A) | Extraneous noise. |
| | B) | Extraterrestrial noise. |
| | C) | Alienating noise. |
| | D) | External noise. |
|
|
7 | |
TV, Radio, Text messaging, Fax, and email are examples of communication |
| | A) | Media. |
| | B) | Technological noise. |
| | C) | Technological channels. |
| | D) | Networks. |
|
|
8 | |
Six components of the communication process are Ideas and encoding, Decoding, Messages, Communication channels, Communication sources and receiver, and |
| | A) | Message understanding. |
| | B) | Message misunderstanding. |
| | C) | Message storage. |
| | D) | Message feedback. |
|
|
9 | |
Intrapersonal channels of communication involve |
| | A) | Thoughts only. |
| | B) | Verbal communication only. |
| | C) | Verbal communication and nonverbal behaviors. |
| | D) | Nonverbal thoughts and nonverbal behaviors. |
|
|
10 | |
Intrapersonal communication is the most basic form of communication because |
| | A) | It is private. |
| | B) | It is internal. |
| | C) | It is a cornerstone for others. |
| | D) | It is a private interaction within a single person. |
|
|
11 | |
An individual attaching meaning to symbols is |
| | A) | Doodling. |
| | B) | Decoding. |
| | C) | Deciphering. |
| | D) | Deciding. |
|
|
12 | |
An individual formulating a response to received information is |
| | A) | Interacting. |
| | B) | Encoding. |
| | C) | Perceiving. |
| | D) | Decoding. |
|
|
13 | |
Self-talk, a form of intrapersonal communication, is |
| | A) | Non-existent. |
| | B) | Using images while thinking. |
| | C) | Using verbal language symbols while thinking. |
| | D) | A bit eccentric. |
|
|
14 | |
Intrapersonal communication design skills include our ability to |
| | A) | Get along with the world. |
| | B) | Conceptualize and use reasoning and logic. |
| | C) | Use language and to express ourselves convincingly. |
| | D) | Think about symbols. |
|
|
15 | |
Competent communication designers thoughtfully design messages in order to inform, increase awareness, and to |
| | A) | Influence receivers. |
| | B) | Create numerous channels. |
| | C) | Use various media. |
| | D) | Communicate their expertise. |
|