Directions: Choose the one best answer from among the four choices provided.

1		Conversational interactions convey both:
			A)	Content and verbal messages.
			B)	Content and relationship messages.
			C)	Emotional and relationship clues.
			D)	Content and verbal clues.
2		Developing positive relationships among co-workers, vendors, and customers can mean:
			A)	Trouble for the business.
			B)	Difficulty in maintaining professionalism.
			C)	Increased productivity and morale.
			D)	Increased costs because of time spent.
3		Where individuals mirror behavior, they form symmetrical relationships, which can degenerate into:
			A)	Power struggles.
			B)	Boss-employee relationships.
			C)	Customer dissatisfaction.
			D)	Positive leadership.
4		For business groups, cultural rules are subdivided into three types:
			A)	Interactive, standard, and role related.
			B)	Intra-active, standard, and role related.
			C)	Interactive, standard, and rule related.
			D)	Intra-active, non-standard, and rule related.
5		Nonverbal communication, for example body movements or facial expressions, happens:
			A)	Continuously and sometimes unintentionally.
			B)	Sometimes intentionally.
			C)	Continuously and unintentionally.
			D)	Continuously but are not reliably.
6		There are six types of nonverbal communication, eye behavior, chronemics,:
			A)	Paralanguage, kinesic behavior, haptics, and prolemics.
			B)	Kinesic behavior, language, haptics, and proxemics.
			C)	Paralanguage, language, haptics, and prolemics.
			D)	Kinesic behavior, paralanguage, haptics, and proxemics.
7		In non-verbal behavior, men's postures are generally more relaxed because:
			A)	All men are confident.
			B)	They are not paying close attention.
			C)	They feel in control.
			D)	They don't care about their impressions.
8		A quality circle is a group of employees:
			A)	From the same general work unit which meets to generate ideas and discuss work-related problems.
			B)	Who meet to generate ideas and discuss work-related problems.
			C)	And managers who look at quality of products.
			D)	Who convene once to solve a quality-control problem.
9		The "Four C's" of effective small groups are Commitment,:
			A)	Collaboration, Cohesion, and Congruence.
			B)	Collaboration, Cohesion, and Conflict.
			C)	Congruence, Cohesion, and Conflict resolution.
			D)	Collaboration, Cohesion, and Conflict strategies.
10		In a cohesive group members remain in the group for as long as they are needed and:
			A)	Are ousted if they are in conflict.
			B)	Are individually productive.
			C)	Share a powerful interest in the unity of the group.
			D)	Share an interest in the composition of the group.
11		Conflict management strategies include active listening to other members and acceptance of different styles as well as:
			A)	Assigning blame and solutions when needed and successful arguments.
			B)	Refraining from assigning blame and presenting arguments in a non-threatening way.
			C)	Refraining from assigning blame and presenting arguments directly.
			D)	Assigning blame when needed and moving on to solutions.
12		In business, team leaders facilitate meetings by clearly stating group or team goals, what will be required from members, and:
			A)	Plans for achieving goals.
			B)	Time limits for achieving goals.
			C)	Requirements for achieving goals.
			D)	Rewards for achieving goals.
13		C-commerce is technology that:
			A)	Saves the amount of computer use in a company.
			B)	Uses nonverbal communication.
			C)	Allows companies to collaborate with customers and suppliers.
			D)	Companies use for sales over the Web.
14		Through our eye behavior, we can communicate emotion, monitor others' reactions and:
			A)	Regulate meaning.
			B)	Regulate conversation.
			C)	See how others respond.
			D)	See body language.
15		"Groupthink" is conformity which is:
			A)	Unique to business task forces.
			B)	Unproductive group behavior.
			C)	Productive group behavior.
			D)	Unique to managerial groups.