Answer "True" or "False" to each statement.

1		A breakdown of business as usual is the meaning of change.
			A)	True
			B)	False
2		When major change in an organization is required, it is not a good idea to involve lower level employees until the policy makers have examined all possible outcomes.
			A)	True
			B)	False
3		It is certain that change will occur when new leaders come into an organization.
			A)	True
			B)	False
4		Employees are likely to help the organization to reach its change goals if they have knowledge of, understanding of, and participation in the change.
			A)	True
			B)	False
5		Productive change communication can eliminate all fear and resistance to a proposed change.
			A)	True
			B)	False
6		The most effective channel for change communication is face-to-face dialogue during open meetings.
			A)	True
			B)	False
7		Even when change makers are NOT communicating, change messages are still being received by the employees.
			A)	True
			B)	False
8		Delivering change messages before a holiday or on a Friday is a good idea, since doing so prevents negative feedback.
			A)	True
			B)	False
9		One aspect of change communication design is to personalize the change process so employees know how they can be more productive.
			A)	True
			B)	False
10		Conflict is a natural outgrowth of change.
			A)	True
			B)	False
11		A suggestion advanced by one or both parties that underscores an attitude or disposition is called "position".
			A)	True
			B)	False
12		When in conflict, people very often can imagine only one favorable outcome.
			A)	True
			B)	False
13		In business, conflicts often occur, but not because people compete for power.
			A)	True
			B)	False
14		Differences and disputes can be modified through a relationship-dialogue process called "dialogue transformation".
			A)	True
			B)	False
15		Since the status quo of an organization is constant, the organization is unaffected by change.
			A)	True
			B)	False