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1 | |
The global marketplace: |
| | A) | Strengthens international relations for the Government. |
| | B) | Creates contacts and partnerships with foreign firms. |
| | C) | Always obtains inexpensive goods. |
| | D) | Increases multicultural understanding. |
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2 | |
MIS stands for: |
| | A) | Managers In Service. |
| | B) | Maze of Information Systems. |
| | C) | Management Information Systems |
| | D) | Management Information Service |
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3 | |
A main reason a company's change efforts falter is: |
| | A) | Employees with bad attitudes. |
| | B) | Lack of money to provide raises. |
| | C) | Lack of commitment by upper management, customers, and Board of Directors. |
| | D) | Lack of open communication among change makers, management, and employees. |
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4 | |
A company's policy statements are examples of: |
| | A) | Informal messages. |
| | B) | Structural messages. |
| | C) | Authoritative messages. |
| | D) | Functional messages. |
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5 | |
Formal business messages flow in three basic directions: |
| | A) | Out, In, and Around |
| | B) | Up, Down, and Out |
| | C) | Down, Up, and Horizontally |
| | D) | Externally, Internally, and Laterally |
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6 | |
One-way communication is not interactive because the message source does not expect a response from the: |
| | A) | Speaker |
| | B) | Receiver. |
| | C) | Customer. |
| | D) | Network. |
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7 | |
Horizontal messages move quickly because: |
| | A) | All people are equal in a horizontal structure. |
| | B) | There are no layers for messages to pass through. |
| | C) | They are always spoken. |
| | D) | They always include something personal. |
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8 | |
Patterns of informal communication networks are: |
| | A) | Not effective means of communicating. |
| | B) | Based on employee seniority and experience. |
| | C) | Based on physical proximity and shared interests. |
| | D) | Based only on interpersonal relationships. |
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9 | |
A company grapevine has many advantages including: |
| | A) | Sending speedy messages, though never accurate. |
| | B) | Supporting employee morale. |
| | C) | Providing important employee feedback to management. |
| | D) | Replacing altogether formal channels of information. |
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10 | |
Customer surveys are used by manufacturers in order to provide: |
| | A) | Complaints. |
| | B) | Praise. |
| | C) | Specific evaluation of services. |
| | D) | Input. |
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11 | |
To spin a message means that the sender is: |
| | A) | Lying. |
| | B) | Trying to fool the receiver |
| | C) | Making a potentially negative more positive. |
| | D) | Turning a positive into a negative. |
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12 | |
To insure that external messages are consistent with an organization's philosophy, a company may: |
| | A) | Allow only upper management to communicate externally. |
| | B) | Have all messages prepared by public relations professionals. |
| | C) | Advertise in only one publication. |
| | D) | Publish an annual report. |
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13 | |
When you communicate upwardly to a superior about a potential problem, you should: |
| | A) | Point out who is to blame. |
| | B) | Ask the superior to correct the situation immediately. |
| | C) | Wait until the last possible minute, so that you don't bother the boss. |
| | D) | Suggest as many practical solutions as you can. |
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14 | |
Positive downward messages, although important: |
| | A) | Can come only from the President of the company. |
| | B) | Can boost employee morale |
| | C) | Can make the superior look "soft." |
| | D) | Can confuse employees |
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15 | |
Business employees exchange three types of business messages with the external environment: |
| | A) | Relational, change, and structural. |
| | B) | Public, private, and confidential. |
| | C) | Promotional, relational, and structural. |
| | D) | Good, bad, and indifferent. |
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