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1 | |
In talking with your friend, your friend keeps squinting and furrowing her brow. Such non verbal language probably means: |
| | A) | She needs new glasses. |
| | B) | She has the sun in her eyes. |
| | C) | She doesn't understand your message. |
| | D) | She is bored with your message. |
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2 | |
Even if we understand certain cultural meanings for words and ideas, we still interpret them somewhat differently from other people because of our personal histories, and our: |
| | A) | Cultural bias. |
| | B) | Intrapersonal contexts. |
| | C) | Social histories. |
| | D) | Sets of experiences. |
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3 | |
Since receivers interpret the meaning of our messages, it is important to: |
| | A) | Spot and eliminate vagueness in the messages we create. |
| | B) | Talk clearly and loudly so that they can hear. |
| | C) | Repeat the messages several times over. |
| | D) | Recognize their responsibility in interpreting the message. |
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4 | |
Organizing essentially refers to ordering and categorizing the information you receive like a story and then: |
| | A) | Storing the information in your brain. |
| | B) | Associating the information the speaker. |
| | C) | Associating the information with knowledge you already have. |
| | D) | Storing the information with data you got at the beginning of the message. |
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5 | |
Creating meaning through association and organization into a concrete picture of understanding is the act of: |
| | A) | Perception. |
| | B) | Organization. |
| | C) | Stimulation. |
| | D) | Interpretation. |
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6 | |
Connected to our interpretations of what objects, ideas, and behaviors mean are: |
| | A) | Signs. |
| | B) | Stimuli. |
| | C) | Symbols. |
| | D) | Signals. |
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7 | |
The contexts of meaning include intrapersonal, personal history, interpersonal, cultural and: |
| | A) | Moods. |
| | B) | Business. |
| | C) | People. |
| | D) | Words. |
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8 | |
In the business environment we learn what is meaningful from our co-workers and: |
| | A) | The directions our boss gives us. |
| | B) | The culture of the organization. |
| | C) | The location of our desk or office. |
| | D) | The title of our job position. |
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9 | |
When a communicator is uncertain about the receiver's reaction or wants to avoid potential embarrassment, the communicator will purposely make the message: |
| | A) | Precise. |
| | B) | Clear. |
| | C) | Short. |
| | D) | Vague. |
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10 | |
When Jorge says to Salina, "You always misinterpret what I say to you." Jorge is guilty of: |
| | A) | Expecting the receiver to clarify his message. |
| | B) | Being in a bad mood. |
| | C) | Knowing that he sent a clear message. |
| | D) | Suspecting that Salina is not intelligent. |
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11 | |
When you determine what you want and what you want the audience to do, think, or feel, you are defining your: |
| | A) | Message content. |
| | B) | Goal for communicating. |
| | C) | Aim for message tone. |
| | D) | Message tone. |
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12 | |
A speaker's sensitivity to how the audience feels about the message is an example of: |
| | A) | Sensibility. |
| | B) | Empathy. |
| | C) | Expression. |
| | D) | Sympathy. |
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