Directions: Choose the one best answer from among the four choices provided.

1		An important form of verbal communication is written language because it forms a communication act that:
			A)	Improves accuracy.
			B)	Creates a lasting record.
			C)	Informs all the employees at once.
			D)	Cannot be duplicated.
2		Before writing a message, writing all the message ideas that come into your mind is called:
			A)	Clustering.
			B)	Free-will.
			C)	Free writing.
			D)	Listing.
3		In business writing, the direct strategy is characterized by statement of the:
			A)	Message first.
			B)	Message goal first.
			C)	Conclusion first.
			D)	Conclusion goal first.
4		The purpose of a paragraph is to contain:
			A)	At least seven sentences.
			B)	No more than three ideas.
			C)	Only one sentence.
			D)	Only one idea.
5		An example of an excess descriptor is:
			A)	End result.
			B)	Nearly perfect.
			C)	Heavy water.
			D)	Clearly evident.
6		A good way to keep the reader interested is to use:
			A)	Challenging language and lots of humor.
			B)	Vivid language and active sentence construction.
			C)	Formal language and passive sentence construction.
			D)	Informal language and lots of humor.
7		Spell-check catches spelling errors but not:
			A)	Synonyms.
			B)	Verbs.
			C)	Homonyms.
			D)	Antonyms.
8		The primary components of both letters and memos are:
			A)	Date, Salutation, and Closing.
			B)	Introduction, Body, and Closing.
			C)	Subject line, salutation and Closing.
			D)	Subject line, Body, and Closing.
9		The Close in a letter includes:
			A)	Call for Action and Sign off.
			B)	Call for Action and Signature.
			C)	Good Will Statement and Sign off.
			D)	Good Will Statement and Call for Action.
10		The "guide words" of a memo are:
			A)	TO, FROM, DATE, SUBJECT.
			B)	TO, ATTENTION, DATE, SUBJECT.
			C)	FROM, ATTENTION, DATE, CONFIDENTIAL.
			D)	TO, FROM, DATE, ATTENTION.
11		Two common structures for business letters are full block style and:
			A)	Indented block style.
			B)	Modified block style.
			C)	Indented style.
			D)	Modified indented style.
12		Biased language includes the use of:
			A)	Slanted words.
			B)	Disability-related words.
			C)	Foreign-based words.
			D)	Slang.
13		In an e-mail message, which of the following should you avoid?
			A)	Bulleted items
			B)	E-mail acronyms
			C)	One or two questions
			D)	Call to action
14		The process of writing includes brainstorming, gathering information, considering strategy, outlining and drafting, as well as:
			A)	Revision, editing, and proofreading.
			B)	Revision, rewriting, and proofreading.
			C)	Editing, rewriting, and revision.
			D)	Revision, editing, and finalizing.