Directions: Choose the one best answer from among the four choices provided.

1		Use the direct communication strategy when the message is likely to:
			A)	Worry your audience.
			B)	Be neutral and worry your audience.
			C)	Please your audience.
			D)	Be neutral and please your audience.
2		Although good written and oral business communication style uses a minimal number of words for maximum effect, the sender of the message should never sacrifice:
			A)	Politeness and courtesy.
			B)	Tact and diplomacy.
			C)	Politeness and diplomacy.
			D)	Courtesy and clarity.
3		When a message sender needs to offer criticism of a plan or situation, he needs to use:
			A)	Empathy.
			B)	Courtesy.
			C)	Clarity.
			D)	Sympathy.
4		Social and "goodwill" messages:
			A)	Are not appropriate in the workplace.
			B)	Keep the focus on the message sender.
			C)	Need not be acknowledged by receiver.
			D)	Foster positive feelings in the workplace.
5		Indirect strategy should be used when the audience:
			A)	May not be familiar with your subject.
			B)	Anticipating good news.
			C)	Large in number.
			D)	May be angered by the message.
6		Audience members will be more likely to do what the message sender wants if they understand:
			A)	Why they should accept the proposal.
			B)	Your proposal's main idea.
			C)	Why they should accept the proposal before they read it.
			D)	Any rewards included in the proposal.
7		In most cases negative messages should:
			A)	Avoid apologies by encouraging further communication.
			B)	Anticipate problems to encourage goodwill.
			C)	Encourage goodwill and further communication.
			D)	Avoid apologies and further communication.
8		When delivering your message, you can avoid sounding unsure if you:
			A)	Use impressive vocabulary.
			B)	Speak clearly and at a slightly higher volume.
			C)	Do research before your create your message.
			D)	Let your audience know of your credentials.
9		"What would you do with an extra $500 per month extra income?" is an example of a message starting with:
			A)	A rhetorical statement.
			B)	An intentional grabber.
			C)	An attention grabber.
			D)	An indirect question.
10		In business, the most common persuasive messages are:
			A)	Recruiting messages.
			B)	Sales messages.
			C)	Policy Changes.
			D)	Fund Raising.
11		The five goals of persuasive indirect messages are Hook, Arouse Interest, Arouse Desire, Reduce Resistance and:
			A)	Persuade.
			B)	Generate attention.
			C)	Close.
			D)	Push for action.
12		Components of negative indirect messages are the following: Buffer:
			A)	Reasons for refusal or request, rebuffer, positive close.
			B)	Bad news, rebuffer, positive close.
			C)	Reasons for refusal or request, bad news, positive close.
			D)	Reasons for refusal or request, bad news, negative close.
13		George has just become Executive Director of the local Red Cross and he needs to contact corporations in the community for their support and funding for the Blood Drive next month. In creating his message, he should use a strategy that is Persuasive and:
			A)	Direct, since this is a good cause.
			B)	Indirect, since this is a good cause.
			C)	Indirect, since the audience needs to get a sense of need.
			D)	Direct, since the audience needs to get a sense of need.
14		Which communication strategy would be best for a message to your employees announcing an extra paid holiday?
			A)	Direct with reasons for the decision.
			B)	Direct.
			C)	Indirect with reasons for the decision.
			D)	Indirect.