a time management technique in which tasks are prioritized.
active listening
paraphrasing the speaker's words and feelings; also called reflective listening.
aggressive
acting in a way to get what one is entitled to, one's rights, but at the expense of someone else's rights.
assertive
acting in a way to get what one is entitled to, one's rights, but not at the expense of someone else's rights.
DESC form
a formula for verbally expressing assertiveness consisting of a description of the situation, expression of feelings, specification of preferred change, and consequences of whether or not a change is made.
nonassertive
giving up what one is entitled to, one's rights, in order not to upset another person.
reflective listening
paraphrasing the speaker's words and feelings; also called active listening.
