 | Communication and the Writing Process
When you have completed Chapter 1, you will be able to:
- Understand how professional relationships build through the communication process.
- Shape a business document for purpose, audience, and tone.
- Demonstrate an effective writing strategy on familiar and unfamiliar topics.
- Describe the purpose and format of a process memo.
- Use pre-writing techniques to overcome writer's block.
- Solve writing problems by applying mind mapping, page mapping, and focused writing.
- Apply the first steps of composing: prewriting and planning.
- Identify the parts of a memo.
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