SECTION A: Concept Check

1. What are some of the diverse qualities that influence perceptions and understanding in business communication?
2. What strategies can you employ to help ensure you stay connected with another communicator?
3. What is active listening?

SECTION B: Concept Check

1. What techniques did you learn or review to assist you with writing?
2. How do composing, editing, and revising differ?
3. What happens when a writer tries to edit and compose simultaneously? What is the solution?

SECTION C: Concept Check

1. Describe some qualities or characteristics of business writing.
2. Name the three categories of writing. Most business writing falls into which category? Which is the least likely category for business writing?
3. When you are planning your writing strategy, what are some questions you can ask to get a clearer sense of your purpose?

SECTION D: Concept Check

Find transitional sentences and paragraphs in papers that you have written (for this class or other classes), textbooks, and newspapers. Then answer these questions:

1. Why does a writer need to be concerned about tone? What are some elements that influence the tone of a document?
2. Do you consider yourself a thinker or a feeler? How does this affect your writing?