 | Office Communications
When you have completed Chapter 4, you will be able to:
- Connect with your reader through the structure of e-mail and letters.
- Format and use e-mail, letters, memos, and faxes effectively.
- Apply the read/reflect/respond strategy to composing, editing, and revising messages.
- Shape correspondence into direct or indirect messages.
- Use the CTA format to structure business letters and the CAT format to structure e-mail messages.
- Plan effective voice mail messages.
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