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1	In business, the letter is the most common type of written communication.
	A)	True
	B)	False
2	Professionals waste hours every day because they use e-mail ineffectively.
	A)	True
	B)	False
3	When a message contains bad news, the writer should get right to the point.
	A)	True
	B)	False
4	Which type of written communication includes next steps or action at the beginning of the message?
	A)	letters
	B)	memos
	C)	e-mail
	D)	faxes
5	Which of the following are basic parts of a business letter? (select three)
	A)	dateline
	B)	typed signature
	C)	next-day air
	D)	direct messages
	E)	salutation
6	Give substantial information before stating the main point of an indirect letter.
	A)	True
	B)	False
7	For written documents, which of the following is true?
	A)	Use a direct approach to convey basic information.
	B)	Use an indirect approach to convey basic information.
8	Memos can be sent to internal and external clients.
	A)	True
	B)	False
9	E-mail can be sent to internal and external clients.
	A)	True
	B)	False
10	Which of the following communication options is most effective if you have an urgent message?
	A)	e-mail
	B)	fax
	C)	voice mail
	D)	business letter