What is a starting point of successfully communicating across cultures?
Explain what is meant by the statement "culture determines communication."
Explain the concept of the cultural iceberg and what it represents.
SECTION B: Concept Check
Explain the role of context in direct and indirect communication styles.
In what ways do people in the United States demonstrate their individualism? Describe some of the influences that have led to the individualist perspective that is prevalent in the United States. Do you see yourself as an individualist or collectivist thinker?
What is the Platinum Rule? Do you think this rule can be (or should be) applied to your personal as well as your business communications?
SECTION C: Concept Check
Why is understanding another culture’s traditions for introductions and naming important?
Why should you adjust your style to accommodate the style of your audience? What are some things you can do to accomplish this?
What is the main difference between a résumé and a curriculum vitae?
SECTION D: Concept Check
List steps you can take to manage a global conference call effectively.
Why is follow-up on conference calls and e-mails important?
How are the "rules" of communicating globally by e-mail similar to those for communicating locally by e-mail? How are they different?
