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Glossary
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Assignable Variation  Deviation in the output of a process that can be clearly identified and managed.
Attributes  Quality characteristics that are classified as either conforming or not conforming to specifications.
Capability Index  Ratio of the range of values produced by a process divided by the range of values allowed by the design specification.
Common Variation  Deviation in the output of a process that is random and inherent in the process itself.
Statistical Process Control  Techniques for testing a random sample of output from a process to determine whether the process is producing items within a prescribed range.
Upper and Lower Specification or Tolerance Limits  Range of values in a measure associated with a process that are allowable given the intended use of the product or service.
Variables  Quality characteristics that are measured in actual weight, volume, inches, centimeters, or other measures.







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