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| 1 | |
3M's adhesive products, such as Nexcare™Tattoo™ Waterproof Bandages for kids and Post-it® Notes are part of 3M's: |
| | A) | product class. |
| | B) | product mix. |
| | C) | product line. |
| | D) | marketing mix. |
| | E) | product category. |
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| 2 | |
One of 3M's adhesive products, such as Nexcare™Tattoo™ Waterproof Bandages for kids is a: |
| | A) | product item. |
| | B) | product type. |
| | C) | product class. |
| | D) | brand item. |
| | E) | product line. |
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| 3 | |
During a recent shopping trip to the local Target store, Pat noticed several things. First, she noticed that the store offered a tremendous variety of products, including toys, pet foods, clothing for men, women, and children, health and beauty aids, small household appliances, automotive products, and more. Further, Pat noticed Target offered an array of different products within each product group. Each product group at Target is an example of a(n) _________; all of the product groups together constitute Target's __________. |
| | A) | product tangibility; product unit |
| | B) | product mix; product unit |
| | C) | product line; product mix |
| | D) | product unit; product tangibility |
| | E) | product mix; product line |
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| 4 | |
In which of the following examples would a consumer have difficulty separating the deliverer of the service from the service itself? |
| | A) | a dental visit |
| | B) | a golf lesson |
| | C) | a university marketing class |
| | D) | a haircut |
| | E) | all of the above |
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| 5 | |
A Raymond Weil watch, which a consumer makes a special effort to search out and buy, is an example of which type of consumer product? |
| | A) | shopping good |
| | B) | convenience good |
| | C) | specialty good |
| | D) | derived good |
| | E) | support good |
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| 6 | |
Fifty percent or more of American adults have not had their teeth checked by a dentist within the last five years. For these people dental services would be classified as a(n): |
| | A) | shopping good. |
| | B) | convenience good. |
| | C) | specialty good. |
| | D) | unsought good. |
| | E) | business good. |
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| 7 | |
Which of the following is considered a durable good? |
| | A) | gasoline |
| | B) | flour and sugar |
| | C) | stereo equipment |
| | D) | an airplane ticket to Toronto |
| | E) | rubber cement |
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| 8 | |
Because consumers are traveling less, the demand for suitcases is down. As a direct result, the demand for the locking mechanism used in the manufacture of suitcases is also down. This is an example of: |
| | A) | unsought demand. |
| | B) | unit supply. |
| | C) | selective demand. |
| | D) | primary demand. |
| | E) | derived demand. |
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| 9 | |
With respect to promotion, which of the following strategies would be used for unsought goods? |
| | A) | Consumer and trade sales promotions are stressed. |
| | B) | The uniqueness and status of the brand is stressed. |
| | C) | Generating awareness is essential. |
| | D) | Differentiation from competitive brands is stressed. |
| | E) | Price, availability and awareness are stressed. |
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| 10 | |
A retail chain hires a company to design and install a computer network that would allow each store in the chain to check the inventory of others in the chain for customer-requested items. The retail chain would have purchased a(n): |
| | A) | support good. |
| | B) | production good. |
| | C) | convenience good. |
| | D) | fabricating part. |
| | E) | C2C good. |
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| 11 | |
Recently Nikon introduced a pocket-size digital camera called Coolpix 2500. Legally, the camera would only be considered new: |
| | A) | for the first six months that it was regularly available. |
| | B) | until a competing camera manufacturer had issued a camera targeted to the same market. |
| | C) | as long as it retained the same size and benefits. |
| | D) | until every member of its target audience was aware of its existence. |
| | E) | until it had been used by every member of its target audience. |
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| 12 | |
When automakers first added airbags to the passenger side of the automobile, it was an example of what is called a __________ because no new consumer behaviors had to be learned. |
| | A) | continuous innovation |
| | B) | dynamically continuous innovation |
| | C) | discontinuous innovation |
| | D) | insignificant innovation |
| | E) | interruptive innovation |
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| 13 | |
Ever since the modern dishwasher was invented, many of its users have felt the need to prewash, scrub, or simply rinse the dishes before loading them into the dishwasher. Cascade introduced Cascade Complete with the slogan, "Skip the Sink." When this dishwashing product was used, it was not necessary to rinse and/or scrub dishes before putting them in the dishwasher. Cascade Complete is an example of a: |
| | A) | continuous innovation. |
| | B) | discontinuous innovation. |
| | C) | dynamically continuous innovation. |
| | D) | symbiotic innovation. |
| | E) | simultaneous innovation. |
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| 14 | |
As computer technology rapidly changes, computer equipment is quickly becoming outdated and much less expensive. When a consumer decides to replace their four-year-old computer with a new model, they need much comparison shopping time. The new computer is a: |
| | A) | convenience good. |
| | B) | shopping good. |
| | C) | specialty good. |
| | D) | unsought good. |
| | E) | derived good. |
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| 15 | |
Ever since the modern dishwasher was invented, many of its users have felt the need to prewash, scrub, or simply rinse the dishes before loading them into the dishwasher. Cascade introduced Cascade Complete with the slogan, "Skip the Sink." When this dishwashing product was used, it was not necessary to rinse and/or scrub dishes before putting them in the dishwasher. The marketing of Cascade Complete should emphasize: |
| | A) | personal selling. |
| | B) | product trials. |
| | C) | the implementation of a penetration strategy. |
| | D) | advertising how this dishwasher detergent differs from those currently on the market and its benefits to consumers. |
| | E) | creating consumer awareness of product. |
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| 16 | |
Assume a new automobile fuel is developed that performs much like gasoline except that it doubles a car's miles-per-gallon—however, the fuel costs two and one-half times as much as gasoline. Why do you think such a product might fail? |
| | A) | poor product quality |
| | B) | insignificant point of difference |
| | C) | bad timing |
| | D) | poor execution of the marketing mix |
| | E) | no economical access to buyers |
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| 17 | |
A __________ is the last checkpoint in the new product development process before significant capital is invested in creating a product prototype. |
| | A) | business analysis |
| | B) | test market |
| | C) | social audit |
| | D) | situational analysis |
| | E) | trend extrapolation |
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| 18 | |
Marketing researchers could ask consumers if they would prefer to serve their children juice in easy-to-open pouches, plastic bottles with screw-on caps, or individual easy-open boxes. When the consumers tell the researcher which package concept they prefer, they are taking part in which stage of the new-product process? |
| | A) | idea generation |
| | B) | screening and evaluation |
| | C) | business analysis |
| | D) | new-product strategy development |
| | E) | concept testing |
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| 19 | |
Breyer's introduced for sale a new line of ice cream flavors in elegant black containers. This was done on a limited scale to determine consumer reactions before national distribution of the product. Breyer's new product was in the __________ stage of the new-product process. |
| | A) | commercialization |
| | B) | screening and evaluation |
| | C) | business analysis |
| | D) | development |
| | E) | market testing |
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| 20 | |
Introducing new-products sequentially into geographic areas of the U.S. to allow production levels and marketing activities to build up gradually is called: |
| | A) | limited rollouts. |
| | B) | phased geographic rollouts. |
| | C) | market-product expansion. |
| | D) | regional rollouts. |
| | E) | phased commercialization. |
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