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| 1 | |
Compared against Toyota practices, GM's and Ford's approach has five fatal weaknesses. Which of the following is not a fatal weakness? |
| | A) | GM and Ford do not seem to work well with their Board of Directors |
| | B) | GM and Ford can't design vehicles that Americans want to pay "Toyota money" for |
| | C) | At GM and Ford employees depend on orders coming from superiors and individual initiative is discouraged |
| | D) | GM and Ford still treat customers as strangers engaged in one-time transactions |
| | E) | GM and Ford find it difficult to respond to environmental changes and often become committed to a failing corporate strategy |
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| 2 | |
Michael Jones currently holds a management position within the XYZ Corporation. His job responsibilities include maintaining a focus toward long-term issues that may impact the company as well as developing appropriate goals to guide the organization. Jim is most probably which type of manager at the XYZ Corporation? |
| | A) | Tactical manager |
| | B) | Frontline manager |
| | C) | Operational manager |
| | D) | Strategic manager |
| | E) | Resource allocation manager |
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| 3 | |
James has decided to implement changes within the production process of his organization. This decision was based upon his review of how well the performance level of the organization is meeting the established goals for the company. James' decision for change is an example of his execution of the _______ function of management. |
| | A) | planning |
| | B) | controlling |
| | C) | strategizing |
| | D) | coordinating |
| | E) | leading |
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| 4 | |
Bill is an effective management member of the ABC Manufacturing Corporation. In his last company meeting, Bill identified a $5 million target goal for the firm in the upcoming year. He identified how adding three more production line workers and upgrading the current production machines could assist in the achievement of this desired goal. Which of the following best identifies the management function Bill is executing? |
| | A) | Leading |
| | B) | Strategizing |
| | C) | Planning |
| | D) | Controlling |
| | E) | Decision making |
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| 5 | |
Of the following, who is attributed with the development of three major categories to classify the various roles often held by managers? |
| | A) | Frank and Lillian Gilbreth |
| | B) | Max Weber |
| | C) | Henri Fayol |
| | D) | Henry Mintzberg |
| | E) | Mary Parker Follett |
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| 6 | |
A manager who strives to ensure the activities of the organization's employees are supported and blend well with those of individuals outside the firm could be said to hold a/an _______ interpersonal role within the company. |
| | A) | liaison |
| | B) | disseminator |
| | C) | figure head |
| | D) | entrepreneur |
| | E) | leader |
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| 7 | |
When Greg decides to deploy employees to another department that is lagging behind in production, he is acting in which of the following roles? |
| | A) | Spokesperson |
| | B) | Figure head |
| | C) | Negotiator |
| | D) | Leader |
| | E) | Resource allocator |
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| 8 | |
When David decides to take corrective action and provide damage control, he is acting in which of the following roles? |
| | A) | Spokesperson |
| | B) | Figure head |
| | C) | Negotiator |
| | D) | Disturbance handler |
| | E) | Resource allocator |
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| 9 | |
Of the early contributors to the philosophies of management, who is noted for writing The Art of War? |
| | A) | Max Weber |
| | B) | Sun Tzu |
| | C) | Adam Smith |
| | D) | Nicccolo Machiavelli |
| | E) | Mary Parker Follett |
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| 10 | |
Who is attributed with being the first to recognize the principle of division of labor? |
| | A) | Frederick Taylor |
| | B) | Joseph Juran |
| | C) | Philip Cosby |
| | D) | Adam Smith |
| | E) | W. Edwards Deming |
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| 11 | |
John does a good job for his employer. However, he does not work to the best of his ability because he believes that the company would raise his production quota to a level he could not achieve and would not offer him any additional financial reward for the increase in workload. John's behavior can be classified as _______. |
| | A) | belligerent |
| | B) | soldiering |
| | C) | goal-oriented |
| | D) | effective |
| | E) | efficient |
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| 12 | |
Who of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies? |
| | A) | Frederick Taylor |
| | B) | Henri Fayol |
| | C) | Henry Gnatt |
| | D) | W. Edwards Deming |
| | E) | Frank and Lillian Gilbreth |
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| 13 | |
Which of the following do not fall into the category of being considered a quantitative method? |
| | A) | Scientific management |
| | B) | Breakeven analysis |
| | C) | Basic economic order quantity (EOQ) |
| | D) | Material requirements planning (MRP) |
| | E) | Quality management |
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| 14 | |
Who is credited with arguing that effective management of inventories is critical in order to sustain organizational profitability? |
| | A) | W. Edwards Deming |
| | B) | Ford W. Harris |
| | C) | Henry Gnatt |
| | D) | Mary Parker Follett |
| | E) | Max Weber |
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| 15 | |
Which of the following quantitative methodologies is best identified as that which assesses the total fixed costs associated with the production of a product and the variable costs incurred for each unit produced? |
| | A) | Economic order quantity |
| | B) | Total quality management |
| | C) | Break-even analysis |
| | D) | Material requirements planning |
| | E) | Quality assessment analysis |
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| 16 | |
Which of the following is not a key element of the Total Quality Management approach? |
| | A) | Focus on the customer |
| | B) | Employee involvement |
| | C) | Continuous improvement |
| | D) | Focus on the supplier |
| | E) | Focus on the customer and employee involvement |
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| 17 | |
Max Weber is noted for development of the concept of bureaucratic management. Of the following items, which is/are not considered key characteristics of an ideal bureaucracy? |
| | A) | Well-defined hierarchy |
| | B) | Rules are applied uniformly to all employees |
| | C) | Jobs have well-defined tasks associated with them |
| | D) | Promotions are awarded based on length of service |
| | E) | Written rules and procedures indicate what is acceptable performance |
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| 18 | |
According to the philosophies of Henri Fayol, management is a profession that can be learned by understanding basic principles. Which one of the following is not a function Fayol identified as being generic to all management activities? |
| | A) | Commanding |
| | B) | Delegating |
| | C) | Planning |
| | D) | Controlling |
| | E) | Coordinating |
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| 19 | |
The _______ suggested that when a manager or leader shows concern for employees, their motivation and productivity levels are likely to improve. |
| | A) | Hawthorne effect |
| | B) | Hawthorne studies |
| | C) | human relations approach |
| | D) | administrative management approach |
| | E) | bureaucratic management approach |
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| 20 | |
Who is credited for the theory of motivation based on the hierarchy of needs? |
| | A) | Abraham Maslow |
| | B) | Douglas McGregor |
| | C) | Henri Fayol |
| | D) | Mary Parker Follett |
| | E) | Max Weber |
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| 21 | |
Tom is a manager for ICE Corporation. He believes that the employees of the company are, for the most part, lazy and do not have much ambition. Tom can be classed as a/an _______ leader based on the perspectives of Douglas McGregor. |
| | A) | Theory Y |
| | B) | bureaucratic |
| | C) | Theory X |
| | D) | administrative |
| | E) | equifinality |
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| 22 | |
Which of the following approaches did not study management by dividing it into elements or components? |
| | A) | Operational approach |
| | B) | Bureaucratic approach |
| | C) | Administrative approach |
| | D) | Systems approach |
| | E) | Behavioral approach |
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| 23 | |
All of these concepts are contributed by the systems theory except: |
| | A) | Open system |
| | B) | Closed system |
| | C) | Subsystems |
| | D) | Centralized system |
| | E) | Equifinality |
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