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| 1 | |
The vast spectrum of differences found in individuals and members of groups can be described by the term _____. |
| | A) | diversity |
| | B) | monoculture |
| | C) | ethnocentrism |
| | D) | segmented culture |
| | E) | cohesiveness |
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| 2 | |
Of the following, which one would be considered a diverse characteristic that is not controllable by the individual? |
| | A) | Occupation |
| | B) | Political affiliation |
| | C) | Religion |
| | D) | Race |
| | E) | Political party preference |
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| 3 | |
Business firms may be afforded several advantages from possessing a diverse workforce. Which of the following is not an advantage of diversity in the workplace? |
| | A) | Better market access |
| | B) | Higher individual performance achievements |
| | C) | Improved team performance |
| | D) | Greater creativity |
| | E) | Higher global competitiveness |
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| 4 | |
Organizations can improve their market access through diversity by doing all but which one of the following? |
| | A) | Provide translators on staff |
| | B) | Provide translations of material |
| | C) | Continue the same advertisements |
| | D) | Modification of procedures |
| | E) | Modifying paperwork |
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| 5 | |
Of the following, which one is something firms that possess employee diversity within their home offices are not likely to exhibit? |
| | A) | Cultural sensitivity |
| | B) | Awareness |
| | C) | Cultural understanding |
| | D) | Ethnocentrism |
| | E) | Greater cohesiveness |
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| 6 | |
There are many noted problems associated with a diverse workforce. Of the following items, _______ is not considered to be a prevalent problem with diversity. |
| | A) | Increased creativity |
| | B) | Tendency for monoculture formation |
| | C) | Segmented communications |
| | D) | Tendency to become homogeneous |
| | E) | Higher turnover rates for minorities and women |
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| 7 | |
When the flow of information within the firm is greater within certain groups than that which occurs between various groups, it is best referred to as ________. |
| | A) | monoculture |
| | B) | homogenization |
| | C) | ethnocentrism |
| | D) | cohesiveness |
| | E) | segmented communication |
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| 8 | |
As today's organizations more fully embrace diversity in their workforces, several negative effects may be experienced within these organizations. Which of the following is not a negative effect of diversity? |
| | A) | Lack of mutual respect |
| | B) | Lack of trust |
| | C) | Enhanced creativity |
| | D) | Stress |
| | E) | Interpersonal friction |
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| 9 | |
Which one of the following statements is not true? |
| | A) | Diversity is essentially the same as affirmative action. |
| | B) | A diversity program recognizes that organizations need to employ women and minorities in order to succeed. |
| | C) | Affirmative Action is a political solution to societal wrongs. |
| | D) | Diversity may lead to a fragmented workforce with little cohesiveness. |
| | E) | Diversity may lead to open conflict in some instances. |
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| 10 | |
Evidence seems to indicate that the lines of racial distinctions are becoming less and less prevalent. It is currently estimated that ______ of African Americans will marry people outside their ethnic or racial group. |
| | A) | 1/2 |
| | B) | 1/4 |
| | C) | 3/4 |
| | D) | 1/3 |
| | E) | 2/5 |
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| 11 | |
African Americans constitute ______ of the population and _____ of the workforce in the United States. |
| | A) | 11.3%, 12.1% |
| | B) | 11.8%, 11.3% |
| | C) | 15%, 18% |
| | D) | 11.3%, 11.8% |
| | E) | 12.1%, 11.3% |
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| 12 | |
Asian Americans comprise 3.6% of the current population in the United States. This group of people is made up of individuals from all but which of the following ethnic groups or nationalities? |
| | A) | Korean |
| | B) | Brazilian |
| | C) | Pakistani |
| | D) | Japanese |
| | E) | Indian |
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| 13 | |
Of the following facts regarding disabled Americans, which one is not true? |
| | A) | 43 million Americans suffer from some form of disability. |
| | B) | Disabled workers are less prone to accidents. |
| | C) | 15 million disabled Americans are employed. |
| | D) | Telecommuting is an effective way to hire more disabled workers. |
| | E) | Accommodating disabled workers in the workplace places exorbitant expenses on an employer. |
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| 14 | |
In discussion of foreign-born Americans, all of the following statements are true except _______. |
| | A) | approximately 820,000 legal immigrants enter the U.S. annually. |
| | B) | immigrants are viewed as ambitious and upwardly mobile. |
| | C) | estimates suggest 25% of Americans are foreign born. |
| | D) | immigrants form 250,000 households per year in the U.S. |
| | E) | immigrants fuel the need for services from bankers and builders. |
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| 15 | |
Of the following facts about Hispanic Americans, which one is false? |
| | A) | 1 in 10 Americans consider themselves to be of Hispanic origin. |
| | B) | 85% of Hispanics have roots in Mexico. |
| | C) | Hispanic is not a term for a race but rather a label that encompasses a wide variety of groups. |
| | D) | The Spanish language is common to all Hispanics. |
| | E) | The prominent religion in Hispanic cultures is Catholicism. |
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| 16 | |
The population is made up of approximately _______ of homosexuals. |
| | A) | 1 to 10 percent |
| | B) | 5 to 10 percent |
| | C) | 10 to 20 percent |
| | D) | 15 to 20 percent |
| | E) | 20 to 30 percent |
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| 17 | |
The average age of the U.S. workforce is expected to reach _____ by the year 2010. |
| | A) | 38 |
| | B) | 40 |
| | C) | 42 |
| | D) | 44 |
| | E) | 46 |
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| 18 | |
How many workers in the United States are here illegally or without immigration papers? |
| | A) | Less than a million |
| | B) | Between 2-5 million |
| | C) | Between 50-60 million |
| | D) | At least 11 million |
| | E) | Well over 250 million |
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| 19 | |
Organizations have many choices from which to choose for improving the management of diversity within their operations. These choices may include all but which of the following? |
| | A) | Secure top management commitment |
| | B) | Link initiatives to strategies |
| | C) | Link initiatives to profits |
| | D) | Link initiatives to organizational objectives |
| | E) | Establish a diversity program |
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| 20 | |
Firms use a variety of accountability tools to ensure the implementation of diversity strategies. All of the following are considered such tools except _______. |
| | A) | employee surveys |
| | B) | 360-degree feedback |
| | C) | self-evaluations |
| | D) | cognitive testing |
| | E) | performance appraisals |
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| 21 | |
Companies offer developmental opportunities to mangers and employees to improve diversity management. All of the following except _____ are considered common activities associated with offering developmental opportunities. |
| | A) | training |
| | B) | groupthink |
| | C) | mentoring |
| | D) | apprenticeships |
| | E) | learning labs |
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| 22 | |
The primary purposes of a senior mentoring program include all of the following except ______. |
| | A) | improves insight into market niches of diverse client populations |
| | B) | provides coaching the new employee |
| | C) | offers a nurturing environment |
| | D) | facilitates the employee's career progress |
| | E) | provides advice on corporate politics |
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| 23 | |
Some of the options available to organizations to help employees handle family and career simultaneously include all but which of the following? |
| | A) | Compressed work weeks |
| | B) | Flexible work schedules |
| | C) | Terminations |
| | D) | Telecommuting |
| | E) | Elderly dependent care assistance |
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