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| 1 | |
Acquiring information such as the price of producing a product, the cost of purchasing a new car, or the number of defects found within a certain brand constitutes the acquisition of ______. |
| | A) | facts |
| | B) | communication |
| | C) | feelings |
| | D) | information richness |
| | E) | feedback |
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| 2 | |
All of the following can be truthfully stated about knowledge workers except which one? |
| | A) | They are employees who manage information. |
| | B) | They are the most common type of worker in the 21st century organization. |
| | C) | They rely on the process of communication to obtain information. |
| | D) | They rely almost solely on nonverbal communication to deliver information. |
| | E) | They make information available to the decision makers of an organization. |
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| 3 | |
All of the following are considered desirable skills for an individual to possess when he or she is attempting to manage communication within an organization except ______. |
| | A) | strong presentation skills |
| | B) | detailed financial analysis skills |
| | C) | excellent listening skills |
| | D) | assertive communication skills |
| | E) | strong nonverbal communication skills |
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| 4 | |
Which type of methodology would be the best when attempting to deliver a message with strong emotional content? |
| | A) | Computer messaging communication |
| | B) | Memo communication |
| | C) | Face-to-face communication |
| | D) | Written communication |
| | E) | Grapevine communication |
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| 5 | |
Of the following, which is the most correct way to explain the process of a communication flow? |
| | A) | Communication channel, sender, decodes, receiver, encodes |
| | B) | Sender, decodes, communication channel, receiver, encodes |
| | C) | Encodes, sender, receiver, decodes, communication channel |
| | D) | Sender, encodes, communication channel, receiver, decodes |
| | E) | Receiver, decodes, communication channel, sender, encodes |
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| 6 | |
Information received back from the receiver that allows the sender to be certain the actual meaning has been received is called ________. |
| | A) | feedback |
| | B) | information richness |
| | C) | communication |
| | D) | upward communication |
| | E) | MBWA |
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| 7 | |
Of the following, which one would not be classified as depicting a barrier to an effective communication process? |
| | A) | The company memo does not adequately explain the retirement plan changes. |
| | B) | The business group has no interest in medical breakthroughs. |
| | C) | The speech is full of technical jargon. |
| | D) | The group of workers cannot read the English language. |
| | E) | The speaker explains the changes to the pension plan simply and in depth. |
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| 8 | |
Which one of the following does not present an example of noise? |
| | A) | Strong foreign accent |
| | B) | Slow Internet connection |
| | C) | Excellent use of eye contact |
| | D) | Poor vision |
| | E) | Time pressures |
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| 9 | |
________ is a type of perceptual barrier which involves making incorrect assumptions about a person due to membership in a group or about a thing based on earlier positive or negative experiences. |
| | A) | Selective perception |
| | B) | Prejudgment |
| | C) | Sender barrier |
| | D) | Decoding barrier |
| | E) | Receiver barrier |
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| 10 | |
Some of the barriers to effective organizational communication would include all but which of the following? |
| | A) | Differences in pay |
| | B) | Differences in status |
| | C) | Differences in power |
| | D) | Diversity |
| | E) | Differences in interests |
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| 11 | |
Mr. Jenkins, CEO of Monster, Inc. is sending a message to his entire staff about the upcoming meeting. Which one of the following types of communication channels would he most likely utilize? |
| | A) | Upward communication |
| | B) | Downward communication |
| | C) | Face-to-face communication |
| | D) | Horizontal communication |
| | E) | Grapevine communication |
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| 12 | |
When a message is sent from a member of one team to a member of another team, it is considered a/an ________ communication. |
| | A) | lateral |
| | B) | upward |
| | C) | downward |
| | D) | horizontal |
| | E) | electronic |
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| 13 | |
All of the following except _______ are considered effective guidelines on how to provide constructive feedback to others. |
| | A) | be confidential |
| | B) | remain aloof |
| | C) | be specific |
| | D) | provide it as soon as possible |
| | E) | investigate first |
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| 14 | |
Examples of lean communication channels include all but which of the following? |
| | A) | Fliers |
| | B) | Bulletins |
| | C) | Memos |
| | D) | Generalized reports |
| | E) | Face-to-face |
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| 15 | |
One of the most important types of face-to-face communication is the meeting. Which type of meeting is best described as one that is held to discuss goals that affect a broad range of employees such as diversity in the workplace or safety? |
| | A) | Staff |
| | B) | Team |
| | C) | Task force |
| | D) | Corporate |
| | E) | Business unit |
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| 16 | |
Which of the following is not a step that should be taken when desiring to make meetings more productive? |
| | A) | Determine necessity |
| | B) | Avoid structuring |
| | C) | Arrange an appropriate place |
| | D) | Establish rules of participation |
| | E) | End with a plan of action |
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| 17 | |
All of the following are guidelines for efficient and effective utilization of electronic communication except ______. |
| | A) | store important messages in electronic files |
| | B) | use encryption software for sensitive, confidential material |
| | C) | use all red capital letters for sensitive, confidential material |
| | D) | assume it may be read by others than the intended |
| | E) | avoid using it to harass or criticize someone else |
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| 18 | |
Marty, Rebecca, Russell, and Sarah all work for the same corporation. They are having lunch together today in the cafeteria. Marty is planning to tell the rest of the group what he has heard about the corporation's new plan for replacing older workers. This is an example of _____ in action. |
| | A) | nonverbal communication |
| | B) | face-to-face communication |
| | C) | gossip |
| | D) | the grapevine |
| | E) | organizational politics |
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| 19 | |
Which type of communication skill enables an individual to communicate in ways that meet his or her own needs while at the same time respecting the needs and rights of others? |
| | A) | Nonverbal |
| | B) | Assertive |
| | C) | Listening |
| | D) | Presentation |
| | E) | MBWA |
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| 20 | |
A/An _____ communication style is a forceful approach to communication with others, which expresses dominance and even anger. |
| | A) | aggressive |
| | B) | proactive |
| | C) | passive-aggressive |
| | D) | passive |
| | E) | authoritative |
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| 21 | |
A/an _____ communication style avoids giving direct responses to other's requests or feedback. |
| | A) | aggressive |
| | B) | proactive |
| | C) | passive-aggressive |
| | D) | passive |
| | E) | authoritative |
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| 22 | |
All of the following are basic guidelines for developing effective presentation skills except which one? |
| | A) | Structure the presentation |
| | B) | Restate key ideas |
| | C) | Establish your credibility |
| | D) | Speak in a passive voice |
| | E) | Tailor the presentation to the needs of the audience |
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| 23 | |
Important dimensions of nonverbal communication include all but ______. |
| | A) | tone of voice |
| | B) | hand movements and gestures |
| | C) | standing behind a podium |
| | D) | eye contact |
| | E) | smiling |
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