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| 1 | |
One component of the management function is that of control. All but which of the following is considered to be a function or result derived through effective utilization of control? |
| | A) | It ensures product standards are met. |
| | B) | It increases market size and thus the bottom line profit margin. |
| | C) | It assists with decreasing errors in production. |
| | D) | It helps the company function at top performance levels. |
| | E) | It aids acceptable quality in workmanship. |
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| 2 | |
________ is best described by stating it is the process of comparing performance to standards and taking necessary corrective action. |
| | A) | Planning |
| | B) | Strategizing |
| | C) | Focusing |
| | D) | Forecasting |
| | E) | Control |
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| 3 | |
All of the following can be classed as true statements about the control function except _______. |
| | A) | it is associated with planning |
| | B) | it can be categorized according to two factors, type and focus |
| | C) | the outcome approach focuses on how the work is performed |
| | D) | formal control systems consist of written rules |
| | E) | the focus factor refers to whether the tool is directed at outcome or process |
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| 4 | |
A control mechanism that uses, in combination, both an informal approach and a focus on the outcomes is called which of the following? |
| | A) | Internal locus of control |
| | B) | Market control |
| | C) | Bureaucratic control |
| | D) | Subjective control |
| | E) | Clan control |
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| 5 | |
Of the following, which would not be considered truthful about subjective control? |
| | A) | It does not typically use a standard process for correcting outcomes. |
| | B) | It does not indicate how standard product deviations should be corrected. |
| | C) | It employs a more global-type assessment. |
| | D) | It is primarily guided by objective standards. |
| | E) | It utilizes explicit standards. |
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| 6 | |
________ control techniques are characterized by written guidelines and controls. |
| | A) | Process |
| | B) | Bureaucratic |
| | C) | Subjective |
| | D) | Formal |
| | E) | Informal |
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| 7 | |
The bureaucratic formal control approach involves all but which of the following? |
| | A) | Downward and horizontal communications |
| | B) | Establishing standards |
| | C) | Performance measurements |
| | D) | Corrective actions |
| | E) | Identification of gaps |
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| 8 | |
At which step in the bureaucratic control technique would benchmarking be most likely to take place? |
| | A) | Corrective action |
| | B) | Performance measurement |
| | C) | Gap identification |
| | D) | Establishing standards |
| | E) | Pervasive action |
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| 9 | |
Of the following statements regarding the performance measurement step of a bureaucratic control technique, which is most probably false? |
| | A) | Its data involves subjective information only. |
| | B) | Objective data is typically free from bias and error. |
| | C) | Subjective data involves human judgment. |
| | D) | Subjective data is based on the work environment. |
| | E) | Objective data includes amount of downtime and number of pieces produced. |
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| 10 | |
The _____ and _____ control limits on a control chart set the limits of acceptable or normal variation. |
| | A) | standard, lower |
| | B) | upper, standard |
| | C) | upper, lower |
| | D) | lower, standard |
| | E) | standard, upper |
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| 11 | |
When there are no meaningful gaps in performance found, the most preferable corrective approach an organization could undertake is ______. |
| | A) | restructure the process |
| | B) | to have upper management intervene |
| | C) | to perform a competitor analysis |
| | D) | to inform all employees involved |
| | E) | to do nothing |
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| 12 | |
Corrective actions need to be directed at which of the following? |
| | A) | The responsible employees |
| | B) | Upper managements members |
| | C) | The causes of the deficiencies |
| | D) | The initial process |
| | E) | The immediate supervisors and managers |
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| 13 | |
Which one of the following would not be a suggestion for using the bureaucratic control process as a tool to manage your own performance? |
| | A) | Take corrective action |
| | B) | Measure your performance |
| | C) | Establish standards for you performance |
| | D) | Compare your performance with others |
| | E) | Identify gaps |
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| 14 | |
Which one of the following would not be considered a type of bureaucratic control that managers can exercise? |
| | A) | Lateral concurrent control |
| | B) | Feedback control |
| | C) | Concurrent control |
| | D) | Feedforward control |
| | E) | Preliminary control |
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| 15 | |
_________ is not considered factual information pertaining to aspects of feedforward control. |
| | A) | It is designed to prevent problems before they occur |
| | B) | Preventive maintenance is an example of feedforward control |
| | C) | It has no view to ethical behavior |
| | D) | It can be referred to as preliminary control |
| | E) | It has rules and procedures |
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| 16 | |
When engaging in concurrent control, a simple albeit effective methodology is _____. |
| | A) | value-chain analysis |
| | B) | downward communication |
| | C) | data retrieval |
| | D) | supervisory monitoring |
| | E) | democratic leadership |
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| 17 | |
Of the following, which is best identified as a control mechanism that occurs after a process has been completed? |
| | A) | Diversification |
| | B) | Feedforward |
| | C) | Trade-off |
| | D) | Franchise |
| | E) | Feedback |
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| 18 | |
Which of the following would be considered false about feedback? |
| | A) | It occurs after a process is finished. |
| | B) | Timeliness is of special concern. |
| | C) | Feedback delays assist employees with improvement. |
| | D) | It uses data from past performances. |
| | E) | It can be strongly motivational to workers. |
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| 19 | |
The balanced scorecard approach is designed to control and improve all but which of the following? |
| | A) | Internal business processes |
| | B) | Human resources |
| | C) | Finance |
| | D) | Customer service |
| | E) | Growth |
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| 20 | |
All of the following are considered aspects of financial control measures except ______. |
| | A) | budgets |
| | B) | financial statements |
| | C) | income statements |
| | D) | HR records |
| | E) | activity-based costing |
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| 21 | |
Two of the most commonly used financial statements to assess and control the financial health of an organization are _______ and _______. |
| | A) | balance sheet and profit and loss statement |
| | B) | income statement and cash outflow statement |
| | C) | balance sheet and mission statement |
| | D) | profit and loss statement and cash inflow statement |
| | E) | mission statement and value statement |
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| 22 | |
______ reflect an organization's ability to pay short-term debt. |
| | A) | Profitability ratios |
| | B) | Equity ratio |
| | C) | Liquidity ratios |
| | D) | Return on investment |
| | E) | Leverage ratios |
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| 23 | |
______ indicate the amount of financial return from an investment. |
| | A) | Profitability ratios |
| | B) | Equity ratios |
| | C) | Liquidity ratios |
| | D) | Quick ratio |
| | E) | Leverage ratios |
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