Site MapHelpFeedbackMultiple Choice Quiz
Multiple Choice Quiz
(See related pages)

1
Of the following list, which item depicts an individual acting in an ethical manner?
A)Mike is a manager. He often authorizes the use of second-hand parts to repair a customer's new car while the car is still under factory warranty
B)James reports off from his job two times per month, each time claiming he is ill even though this is not always the case
C)Adam is a used car salesman. He informs each potential customer of any vehicular flaws he is aware of in the car the customer expresses interest in
D)Dylan tells his customers how wonderful his product is even though he knows customer complaints of faulty workmanship are high
E)Harvey is an accountant. He routinely prepares exaggerated expense reports for members of middle management at the direction of his immediate supervisor
2
Each individual utilizes his or her own ethical value system when making decisions. Which of the following items is not considered a basis for the formation of the individual's chosen ethical standards?
A)Religious background
B)Personal experiences
C)Family upbringing
D)Educational background
E)Justification for a wrongdoing
3
Dwayne manages the local video game store in his hometown of Oakland. He bases all of his decisions on the belief that an individual's best interests should take precedent so long as no harm is done to others. The type of ethical approach Dwayne is utilizing would be classed as a/an ______ approach.
A)individualism
B)egotistic
C)utilitarianism
D)justice
E)rights
4
Which one of the following ethical approaches exemplifies the belief that every person has fundamental human rights that should be respected as well as protected?
A)Justice approach
B)Rights approach
C)Credo approach
D)Individualism approach
E)Utilitarianism approach
5
Meghan received a safety violation from her employer for engaging in a water battle fight while on duty. She was the only member of the group to receive a violation notice. It can be said Meghan's employer most probably violated the ______ standards by this action.
A)procedural justice
B)civil rights
C)distributive justice
D)corporate credo
E)utilitarianism
6
When there are no clear-cut guidelines to follow within an organization, employees will rely on their own ______ to assist them with making decisions.
A)intuition
B)personal value systems
C)gut instinct
D)mentor's ideas
E)personal biases
7
The Twilight Advertising Company prints a formal statement every year for its stakeholders. This document identifies the company's business philosophies and its responsibility to each party involved with the company. This document is most probably classed as a/an ___________.
A)code of ethics
B)statement of condition
C)code of value statement
D)ethical policy statement
E)corporate credo
8
Many larger organizations offer a/an ________ to employees to help provide guidance and direction for their acceptable ethical behavior.
A)corporate credo
B)ethical policy statement
C)mission statement
D)vision statement
E)social responsibility statement
9
There are several ways in which an organization can strive to assist its employees in developing a stronger understanding of and appreciation for ethical behavior. Of the following, which is not considered to be a prominent methodology for the effective management of ethics?
A)Development of an overall ethical corporate culture
B)Providing training focused on ethics
C)Reliance on individual religious training
D)Development of whistle-blower policies
E)Development of ethical structures within the organization's departments
10
Employees who disclose knowledge of illegal or immoral business practices being undertaken by an employer are protected from retaliation by a/an _________.
A)corporate credo
B)ethical policy statement
C)corporate mission statement
D)whistle-blower policy
E)code of ethics
11
Whistleblower policies should include all but which one of the following?
A)Procedures prohibiting anonymous reporting
B)Procedures for handling wrongdoers
C)Encouragement for reporting of unethical behavior
D)Protection from retaliation
E)Alternative reporting procedures
12
Which of the following statements describe an action a manager would not want to take if he or she is striving to influence the ethical behavior of employees?
A)The manager always informs employees of upcoming company changes
B)The manager can be counted on to honor any commitments he or she has made
C)The manager is clear with his or her directives
D)The manager treats all employees fairly and equally
E)The manager tells other employees personal information about his or her least productive worker
13
Several situations can present ethical challenges in the workplace. Which one of the following would be least likely to create an ethical dilemma?
A)Corporate credo
B)Employee romances
C)Performance appraisals
D)Receipt of gifts
E)Disciplinary actions
14
Which one of the following is not a step in the sound ethical decision making process in business?
A)Gather the facts
B)Define the ethical issue
C)Accept the causes
D)Identify the consequences
E)Check your gut feelings
15
_______ is best described as the duty a company has to conduct its operations in an ethical manner so that benefits are derived both for the employees and for the larger external society.
A)Business ethics
B)Utilitarianism
C)Social responsibility
D)Whistleblower policy
E)Ethical structure
16
Danny and Jenny are engaging in public display of affection at the workplace. What type of ethical dilemma is created in the workplace?
A)Gift giving
B)Employee discipline
C)Performance appraisal
D)Romantic relationship
E)Inappropriate relationship
17
The benefits associated with acting in a socially responsible manner include all but which one of the following?
A)Improved chances for longevity of the business
B)Potential for becoming a monopoly within the industry
C)Ability to recruit better job applicants
D)Higher financial performance
E)Possible improvement to the external natural environment
18
Of the following list, which best and inclusively identifies those who are individuals or groups that have an interest in or are affected by an organization's performance and the manner in which it utilizes its resources?
A)Owners
B)Employees
C)Customers
D)Stakeholders
E)Government
19
Organizations can show responsibility and strong corporate citizenship to the community members by doing all but which one of the following?
A)Selling products at below cost prices to gain market share away from smaller businesses
B)Paying taxes on time
C)Hiring local labor
D)Financially contribute to community service organizations
E)Encourage employees to contribute their time to charitable organizations
20
An example of an organization that utilized a/an ______ strategy is the tobacco industry. The manner in which this industry handled antismoking groups and individuals who sought legal counsel or sued the company exemplifies this type stakeholder strategy in action.
A)proactive
B)acceptance
C)confrontation
D)accommodation
E)damage control
21
The Settlers Gaming Company has decided that it made a gross error in judgment by allowing an unsafe product to be marketed to consumers. In order to redeem itself in the public's eye, this company would most probably engage in which type of strategy?
A)Repatriation
B)Proactive
C)Accommodation
D)Damage control
E)Confrontation
22
McDonald's used the ______ strategy when it changed its packaging from polystyrene foam to paper, which is less damaging to the environment.
A)proactive
B)confrontation
C)accommodation
D)damage control
E)repatriation
23
A company would most likely select a/an _______ strategy if it wanted to advance beyond the expectations of its stakeholders.
A)accommodation
B)damage control
C)confrontation
D)proactive
E)conforming





To learn more about the book this website supports, please visit its Information Center.
(c)2008 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Notice.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.


Management, 3/eOnline Learning Center

Home > Chapter 3 > Multiple Choice Quiz