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| 1 | |
Aspects of an organization's _________ would include the accepted manner of dress for employees, the extent to which formal titles are used, and the design applied to the offices of employees. |
| | A) | espoused values |
| | B) | core beliefs |
| | C) | competitiveness |
| | D) | visible culture |
| | E) | socialization level |
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| 2 | |
Mandy justifies the organization's newly announced plan for cutting 150 jobs by telling her employees the decision was based solely on the need to improve the financial position of the company. Her honesty with the employees is a reflection of the ________ held by the organization. |
| | A) | corporate culture |
| | B) | espoused values |
| | C) | core beliefs |
| | D) | core values |
| | E) | stability |
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| 3 | |
Sharon understands that excessive absenteeism and making false reports to supervisors are actions that will not be tolerated within the company she works for. She also knows such areas of corporate expectation are nonnegotiable and have been fully communicated to all employees. These types of organizational norms reflect the ________ of the company. |
| | A) | corporate culture |
| | B) | socialization |
| | C) | core beliefs |
| | D) | core values |
| | E) | espoused values |
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| 4 | |
Of the following, which one does not indicate a rationale for the importance of corporate culture? |
| | A) | Provides a means for increasing competitive advantage |
| | B) | Adherence is a determinant of employee commitment |
| | C) | Establishes differentiation in the labor market |
| | D) | Spurs employee turnover |
| | E) | Assists in achieving organizational objectives |
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| 5 | |
Organizational culture assists managers in achieving organizational goals in several ways. Some of the key functions of culture would include all but which of the following? |
| | A) | Support for the firm's annual budget allocations |
| | B) | Employee continuity |
| | C) | Support for the firm's strategic plan |
| | D) | Socialization of employees |
| | E) | Employee self-management |
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| 6 | |
How corporate culture induces employees to behave in a particular manner without close supervision or formal controlling mechanisms is a reflection of how it fosters ______. |
| | A) | employee stability |
| | B) | employee socialization |
| | C) | employee continuity |
| | D) | employee advancement |
| | E) | employee self-management |
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| 7 | |
Susan received a job offer today for a position at the Maryland Crab House. She is anxious to learn more about the organization and what it takes to fit in with the other employees. The process of adapting to an organization's values and beliefs is best referred to as _______. |
| | A) | internalization |
| | B) | adaptation |
| | C) | socialization |
| | D) | metamorphosis |
| | E) | encountering |
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| 8 | |
Rob has worked at the Trauma Center for well over three months now. During this time, Rob has grown to realize he must modify some of his methods for doing things as well as some of his previously held ideas. He feels these changes will help him to better fit in successfully with the expectations of the new organization. Rob is most probably at which stage of the socialization process? |
| | A) | Metamorphosis |
| | B) | Encounter |
| | C) | Arrival |
| | D) | Departure |
| | E) | Growth |
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| 9 | |
_______ socialization occurs when a group of new employees receive training or go through orientation together. |
| | A) | Variable advancement |
| | B) | Collective |
| | C) | Divestiture |
| | D) | Random |
| | E) | Fixed advancement |
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| 10 | |
The corporate uniform of the J&P Design Company is an attractive shade of deep red. Its unique styling reflects the elegance of the business firm. Employees have stated wearing the uniform makes them feel proud to be a part of the work team. The organization's uniform can be classed as a/an _________ of the company. |
| | A) | ritual |
| | B) | cultural value |
| | C) | competitive advantage |
| | D) | cultural symbol |
| | E) | social norm |
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| 11 | |
Since its inception, the Grid Iron Organization has provided one day off per year to employees so they may contribute their time and effort to a charitable cause. It can be said that this is a/an ________ action of the company. |
| | A) | employee perk |
| | B) | corporate ritual |
| | C) | corporate ceremony |
| | D) | socialization |
| | E) | efficient |
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| 12 | |
All of the following except _______ are determinants of the extent to which an organization's culture will exert influence on employees. |
| | A) | the strength of the culture |
| | B) | the uniformity of the culture |
| | C) | the degree of formalization within the culture |
| | D) | the differentiation from national culture |
| | E) | the level of managerial communication |
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| 13 | |
In varying degrees, organizational culture can be a substitute for all of the following except which one? |
| | A) | Organizational structure |
| | B) | Rules |
| | C) | Procedures |
| | D) | Organizational goals |
| | E) | Policies |
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| 14 | |
Key characteristics of an organizational culture that is strong in upholding employee involvement include all but which one of the following? |
| | A) | Broadly defined job duties |
| | B) | Feedback systems |
| | C) | Top-down communications |
| | D) | Participative decision-making |
| | E) | Lateral communications |
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| 15 | |
A/An __________ is one that seeks individuals who are loyal, committed to one job or company, and have a need to fit well within the group. |
| | A) | baseball team culture |
| | B) | club culture |
| | C) | academy culture |
| | D) | fitness culture |
| | E) | fortress culture |
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| 16 | |
A/an _________ is one that seeks to hire people with specialties and technical mastery who will be confined to a set of jobs within a particular function and be rewarded by long-term association and a slow, steady climb up the organizational ladder. |
| | A) | baseball team culture |
| | B) | club culture |
| | C) | academy culture |
| | D) | fitness culture |
| | E) | fortress culture |
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| 17 | |
A/an ________ culture's primary goal is surviving and reversing business problems. |
| | A) | baseball team |
| | B) | club |
| | C) | academy |
| | D) | fitness |
| | E) | fortress |
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| 18 | |
Forces prompting an organization to make changes within its operations include all but which of the following items? |
| | A) | Relationships with consumers |
| | B) | Changes in technology |
| | C) | Quality assessment analysis |
| | D) | Regulatory laws and guidelines |
| | E) | Social trends |
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| 19 | |
Rationales to explain why some employees are resistant to organizational change do not include which of the following? |
| | A) | Fear |
| | B) | Lack of trust |
| | C) | Differing perspectives |
| | D) | Valuation of corporate goals |
| | E) | Self-interest |
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| 20 | |
The Star model, developed by Ed Lawler, identifies five factors that can be key to implementing an organizational change successfully. Which of the following is not one of the five influencing factors? |
| | A) | Identification of various department leaders |
| | B) | Identification of the type of change needed |
| | C) | Examination of current reward systems |
| | D) | Identification of what types of people skills will be needed |
| | E) | Examination of the current structure of the organization |
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| 21 | |
In the Star model, which factor answers the following question, how are people grouped together and decisions made? |
| | A) | Identification of the type of change needed |
| | B) | Identification of what types of people skills will be needed |
| | C) | Examination of the current structure of an organization |
| | D) | Examination of current reward systems |
| | E) | Examination of current processes |
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| 22 | |
In which step of Kurt Lewin's model of organizational change could it be expected for employees to show acceptance of the new changes through incorporation of the new activities into their daily routines? |
| | A) | Unfreezing |
| | B) | Transformation |
| | C) | Refreezing |
| | D) | Movement |
| | E) | Departure from status quo |
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| 23 | |
Which of the following is not a tactic used to introduce change? |
| | A) | Communication and education |
| | B) | Top-management indifference |
| | C) | Coercion |
| | D) | Negotiation |
| | E) | Employee involvement |
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