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| Introduction Competitiveness Why Some Organizations Fail Strategy Mission and Goals Strategies and Tactics Newsclip: A Sampling of Company Strategic Initiatives Strategy Formulation Global Strategy Operations Strategy Strategic Operations Management Decision Areas Quality and Time Strategies Newsclip: Productivity Gains Curb Inflation Productivity Computing Productivity Reading: Why Productivity Matters Productivity in the Service Sector Factors That Affect Productivity Improving Productivity Newsclip: Productivity Improvement Summary Key Terms Solved Problems Discussion and Review Questions Taking Stock Critical Thinking Exercises Experiential Learning Exercises Problems Reading: Productivity Gains at Whirlpool Cases: An American Tragedy: How a Good Company Died Home-Style Cookies Hazel Revisited Operations Tour: The U.S. Postal Service Selected Bibliography and Further Reading |