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| 1.
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An organization rated highly by customers will be more profitable than an organizations rated poorly. |
| | A) | True |
| | B) | False |
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| 2.
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Productivity is the ratio of output to input with outputs limited to material and labor. |
| | A) | True |
| | B) | False |
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| 3.
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Outsourcing requires accepting lower quality even though costs tend to be lower and productivity is generally lower. |
| | A) | True |
| | B) | False |
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| 4.
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Lowering productivity in one operation is acceptable if there is an improvement in overall productivity. |
| | A) | True |
| | B) | False |
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| 5.
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If productivity in an organization is less than 100%, the organization will lose money. |
| | A) | True |
| | B) | False |
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| 6.
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Many factors impact productivity, one factor not generally stated as having a negative impact on productivity is: |
| | A) | Government regulations |
| | B) | Liability claims |
| | C) | Increased emphasis on services |
| | D) | Emphasis on short-term performance |
| | E) | All are reasons. |
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| 7.
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Which is the correct hierarchy of operations management decisions (highest first)? |
| | A) | Operating, tactical, strategic |
| | B) | Operating, strategic, tactical |
| | C) | Goals, missions, productivity |
| | D) | Strategic, operating, tactical |
| | E) | Strategic, tactical, operating |
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| 8.
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An operations strategy is developed using many sources of input - which is the least likely to have input? |
| | A) | Quality |
| | B) | Planning |
| | C) | Suppliers |
| | D) | Top Management |
| | E) | Production |
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| 9.
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A measure of productivity which reflects a combination of some or all of the resources used to obtain a certain output is: |
| | A) | labor productivity |
| | B) | machine productivity |
| | C) | multi-factor productivity |
| | D) | materials productivity |
| | E) | overhead productivity |
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| 10.
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Quality, Supply Chains, Inventory and Capacity are strategic decisions generally made by: |
| | A) | Accounting |
| | B) | Marketing |
| | C) | Human Resources |
| | D) | Project Managers |
| | E) | Operations |
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| 11.
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The ratio of good output to quantity of raw material input is: |
| | A) | Overall good productivity |
| | B) | Process yield |
| | C) | Quantity produced ratio |
| | D) | Quality measurement |
| | E) | Quality/Quantity ratio |
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