After completing this chapter, you should be able to:
• Explain the strategic importance of product and service design. |
|
|
|
• List some key reasons for design or redesign. |
|
|
|
• Identify the main objectives of product and service design. |
|
|
|
• Discuss the importance of standardization. |
|
|
|
• Discuss the importance of legal, ethical, and environmental issues in product and service design. |
|
|
|
• Briefly describe the phases in product design and development. |
|
|
|
• Describe some of the main sources of design ideas. |
|
|
|
• Name several key issues in manufacturing design. |
|
|
|
• Name several key issues in service design. |
|
|
|
• Name the phases in service design. |
|
|
|
• List the characteristics of welldesigned service systems. |
|
|
|
• Name some of the challenges of service design. |