Site MapHelpFeedbackInteractive Quiz/DVD
Interactive Quiz/DVD
(See related pages)

1.
A major consideration in service design in addition to quality is manufacturability.
A)True
B)False
2.
A department having more than 3% rejects is excluded for a 'house of quality'
A)True
B)False
3.
The term "concurrent engineering" refers to having engineering, marketing and manufacturing personnel working together early in the design phase.
A)True
B)False
4.
Delayed differentiation and modular design are two tactics useful for mass customization.
A)True
B)False
5.
Quality function deployment is a structured method of integrating the "voice of the customer" into the design process.
A)True
B)False
6.
Product design that uses computers is referred to as:
A)QFD
B)CAM
C)RFD
D)CAD
E)TQM
7.
Which of the following isn't a dimension of quality?
A)Performance.
B)Conformance.
C)Reliability.
D)Durability.
E)Profitability.
8.
Which of the following most accurately describes remanufacturing?
A)Processing a component twice to assure conformance to specification
B)Redesigning the layout of the factory.
C)Replacing worn out components in products and reselling the products.
D)Redesigning the product.
E)Retraining the workers.
9.
Which of the following is most typical of modular design?
A)A single module includes all product functionality.
B)Standard modules can be combined in a variety of ways.
C)Inventories of completed products will be significantly higher.
D)Defective modules are usually repaired rather than replaced.
E)All of the above are true.
10.
Defining the service package, focusing on customer expectations and defining tangible and intangible quality can lead to successful:
A)Cost reduction
B)"House of Quality" implementation
C)Service Design
D)Mass customization
E)Delayed differentiation
11.
Service design generally differs from product design in which of the following ways?
A)Service design tends to focus on tangible factors.
B)There is less latitude in detecting and correcting errors prior to delivery.
C)There is a lesser requirement to be aware of competitors' offerings.
D)There is less visibility to customers.
E)Once designed, service tends to remain constant while product design will change often.





To learn more about the book this website supports, please visit its Information Center.
(c)2007 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.


Operations ManagementOnline Learning Center

Home > Chapter 4 > Interactive Quiz/DVD