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| 1.
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The advantages of standardization include: I. early freezing of the design.
II. fewer parts to deal with in inventory.
III. reduced training cost and time.
IV. more routine purchasing.
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| | A) | I, II |
| | B) | I, IV |
| | C) | I, II, III |
| | D) | II, III, IV |
| | E) | I, II, III, IV |
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| 2.
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The term that pertains to incorporating customer ideas in product design is: |
| | A) | TQM |
| | B) | CAD |
| | C) | QFD |
| | D) | robust design |
| | E) | reverser engineering |
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| 3.
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Product design that uses computers is referred to as: |
| | A) | QFD |
| | B) | CED |
| | C) | RFD |
| | D) | CAD |
| | E) | TQM |
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| 4.
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Taking apart a competitor's product to better understand how it operates is: |
| | A) | Remanufacturing |
| | B) | Concurrent engineering |
| | C) | Robust design |
| | D) | Illegal |
| | E) | Reverse engineering |
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| 5.
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Which of these is not a stage in the life cycle of a product or service, or are all stages? |
| | A) | Introduction. |
| | B) | Growth. |
| | C) | Maturity. |
| | D) | Decline. |
| | E) | All of the above are stages. |
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| 6.
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The Taguchi Approach is most closely associated with: |
| | A) | Total Quality Management |
| | B) | Standardization. |
| | C) | Quality function deployment. |
| | D) | Robust design. |
| | E) | Concurrent engineering. |
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| 7.
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Which one of these is not related to mass customization? |
| | A) | Standardization |
| | B) | Reverse engineering |
| | C) | Delayed differentiation |
| | D) | Modular design |
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| 8.
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Remanufacturing means: |
| | A) | Reassembling a defective product. |
| | B) | Redesigning the layout of the factory. |
| | C) | Refurbishing used products. |
| | D) | Redesigning the product. |
| | E) | Retraining the workers. |
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| 9.
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A service blueprint is most closely related to: |
| | A) | a graph |
| | B) | a flowchart |
| | C) | a matrix |
| | D) | a strategy |
| | E) | a mission statement |
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