(See related pages)
|
|
|
| Introduction Newsclip: Excess Capacity Can Be Bad News! Capacity Decisions Are Strategic Defining and Measuring Capacity Determinants of Effective Capacity Newsclip: Less Trash Leaves Landfills in a Bind Strategy Formulation Steps in the Capacity Planning Process Forecasting Capacity Requirements Calculating Processing Requirements The Challenges of Planning Service Capacity Make or Buy? Reading: My Compliments to the Chef, er, Buyer Developing Capacity Alternatives Evaluating Alternatives Cost–Volume Analysis Financial Analysis Decision Theory Waiting-Line Analysis Simulation Operations Strategy Summary Key Terms Solved Problems Discussion and Review Questions Taking Stock Critical Thinking Exercises Experiential Learning Exercise Problems Case: Outsourcing of Hospital Services Operations Tour: High Acres Landfill Selected Bibliography and Further Readings Supplement: Decision Theory |