 | Discussion and Review Questions
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- Briefly describe the term operations management.
- Identify the three major functional areas of business organizations and briefly describe how they interrelate.
- Describe the operations function and the nature of the operations manager’s job.
- List five important differences between goods production and service operations; then list five important similarities.
- Briefly discuss each of these terms related to the historical evolution of operations management:
- Industrial Revolution
- Scientific management
- Interchangeable parts
- Division of labor
- Why are services important? Why is manufacturing important? What are nonmanufactured goods?
- What are models and why are they important?
- Can you think of a business that doesn’t have operations management?
- List the trade-offs you would consider for each of these decisions:
- Driving your own car versus public transportation.
- Buying a computer now versus waiting for an improved model.
- Buying a new car versus buying a used car.
- Speaking up in class versus waiting to get called on by the instructor.
- Describe each of these systems: craft production, mass production, and lean production.
- Why might some workers prefer not to work in a lean production environment?
- How has technological change affected you? Are there any downsides to technological change? Explain.
- Identify some of the current trends in operations management and relate them to recent news items or to personal experience.
- Why do people do things that are unethical?
- Explain the term value-added.
- Discuss the various impacts of outsourcing.
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