(See related pages)
After reading this chapter you should be able to:
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| 1. Define communication. |
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| 2. List and explain the five major characteristics of communication. |
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| 3. Explain the three major implications derived from the five major characteristics of communication. |
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| 4. Describe the difference between listening and hearing. |
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| 5. List and explain the seven habits of poor listeners. |
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| 6. Explain why listening is active behavior. |
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| 7. Describe paraphrasing as a technique for active listening. |