Read each question carefully and then select the best answer.

1			The theory of structuration argues that members construct new norms each time a new group is formed.
			A)	true
			B)	false
2			In bypassing, group members have different meanings for a word, but don't realize it.
			A)	true
			B)	false
3			Nonverbal signals are more believable than words.
			A)	true
			B)	false
4			In hostile or tense groups, members tend to look at each other continuously when interacting.
			A)	true
			B)	false
5			The order in which group members sit and how the furniture in the meeting room is arranged is an aspect of nonverbal signals called group ecology.
			A)	true
			B)	false
6			The theory of structuration for small groups assumes:
			A)	changes in the group are large and striking.
			B)	groups eventually reach a point in which they are completely created.
			C)	culture and past group experiences influence group members.
			D)	group members must follow cultural norms for groups to function effectively.
			E)	once group members have become set in their ways of communicating, they can't change.
7			In using language appropriately to help groups progress, ____ includes never using name-calling.
			A)	being sure the discussion question is clear and appropriate
			B)	adjusting to the symbolic nature of language
			C)	organizing your remarks and the group's discussion process
			D)	using emotive words cautiously
			E)	following the rules of standard English
8			Which of the following are not suggestions provided in the text to facilitate coherent and clear discussion?
			A)	State your point as directly and concisely as possible.
			B)	State two connecting points to establish your argument.
			C)	Relate your statement to the preceding statement
			D)	State the point as concretely as possible.
			E)	State one point to establish your argument.
9			Amy gives a specific example of an abstract term she uses in expressing her position on the group's topic. In this case, Amy has ____ to help her group progress.
			A)	made sure the discussion question was clear and appropriate
			B)	adjusted to the symbolic nature of language
			C)	organized her remarks and the group's discussion process
			D)	used emotive words cautiously
			E)	followed the rules of standard English
10			Which one of the following is the most abstract?
			A)	People
			B)	Community Outreach Committee at Acme, Inc.
			C)	Committee members
			D)	A group of friends who work for Acme, Inc.
			E)	The members of Acme, Inc.
11			After spending a considerable amount of time deciding the best way to address the university's parking problem, John asked his fellow members "How will we introduce this solution to the university administration?" Which type of discussion question would be represented in the above example?
			A)	Information question
			B)	Policy question
			C)	Value question
			D)	Action question
			E)	Procedure question
12			"What should the requirements be for students graduating with honors from our university?" is an example of a(n) _____ question.
			A)	policy
			B)	action
			C)	interpretation
			D)	information
			E)	relationship
13			"How many students graduate with honors from our university each year?" is an example of a(n) _____ question.
			A)	policy
			B)	action
			C)	interpretation
			D)	information
			E)	relationship
14			We often use nonverbal signals such as head nods and eye gaze to indicate when it is someone's turn to talk. In this case, nonverbal signals ____ verbal signals.
			A)	substitute for
			B)	regulate
			C)	contradict
			D)	supplement
			E)	emphasize
15			Which of the following functions of nonverbal communication would be represented if a group member gave you a "thumbs up" to show his/her support for the idea you just proposed to the group?
			A)	Substitute
			B)	Regulate
			C)	Contradict
			D)	Supplement
			E)	Emphasize
16			Most business transactions are said to occur at __________ distance.
			A)	Intimate
			B)	Casual
			C)	Formal
			D)	Social
			E)	Personal
17			Body artifacts are an aspect of nonverbal signals called:
			A)	voice.
			B)	appearance.
			C)	movements.
			D)	facial expressions and eye contact.
			E)	group ecology.
18			People with higher status tend to lean back in their chairs in group discussions. This aspect of nonverbal signals is called:
			A)	voice.
			B)	appearance.
			C)	movements.
			D)	facial expressions and eye contact.
			E)	group ecology.
19			Jennifer was becoming frustrated with her group members inability to attend group meetings or complete there tasks when they indicated they would. Which of the following nonverbal signals is represented in the above example?
			A)	Voice
			B)	Movement
			C)	Eye Contact
			D)	Time
			E)	Space
20			One strength of teleconferences is:
			A)	group organization is easier to maintain.
			B)	participants are more confident of their perceptions.
			C)	participants think of more and better ideas than in face-to-face meetings.
			D)	participants can exchange more messages more quickly.
			E)	participants pay more attention to what others say.