Chapter Outline
Chapter Quiz
Flashcards
Crossword Puzzles
Internet Exercises
Chapter Objectives
After reading this chapter you should be able to:
| 1. Explain why using a systematic procedure for group problem solving usually produces better solutions than random or haphazard problem solving. |
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| 2. Define key terms such as problem solving, decision making, and area of freedom with examples. |
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| 3. Describe five characteristics of problems. |
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| 4. Explain why and how you would adjust the problemsolving process to accommodate any of the characteristics of problems. |
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| 5. Describe the Functional Theory of problem solving and decision making. |
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| 6. Describe each step of P-MOPS. |
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| 7. Explain how you could use techniques such as the problem census, focus groups, group support systems, RISK, and PERT to help at various stages of P-MOPS. |
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| 8. Apply P-MOPS to fit a simple or complex problem. |