Read each question carefully and then select the best answer.

1			The assembly effect in group work refers to the result of averaging the opinions of all the members.
			A)	true
			B)	false
2			The first step for effective problem solving and decision making is to generate and explain possible solutions.
			A)	true
			B)	false
3			Examples of group support systems include email, voice messaging, and group conferencing.
			A)	true
			B)	false
4			Criteria are a series of standards used by groups to evaluate their ideas.
			A)	true
			B)	false
5			PERT helps group members keep track of who will do what tasks by what time or date.
			A)	true
			B)	false
6			One advantage of solving problems in small groups rather than as individuals is:
			A)	groups take less time.
			B)	everyone in the group participates equally.
			C)	when working in a group, members don't need to work as much than when working alone.
			D)	satisfaction is higher.
			E)	groups always make better decisions.
7			One disadvantage of solving problems in small groups rather than as individuals is:
			A)	conformity pressures.
			B)	members typically don't completely understand the problem.
			C)	it's difficult to apply systematic problem-solving procedures.
			D)	group members often won't accept the final solution.
			E)	the assembly effect.
8			As a group, if you were asked to select one potential option from a range of available choices, you would be engaging in which of the following processes?
			A)	Critical thinking
			B)	Problem solving
			C)	Decision making
			D)	Structuration
			E)	Goal selection
9			After being assigned their specific task for developing a mission statement for the organization, Robin's group was told that it had no limitations or constraints regarding the approach they took. Which of the following terms best represents the lack of constraint placed on Robin's group as they work to develop a mission statement for the organization?
			A)	Authority
			B)	Group Control
			C)	Group Obstacles
			D)	Hierarchal freedom
			E)	Area of freedom
10			____ refers to the differences between what exists presently and what individuals may expect or want.
			A)	Area of freedom
			B)	Problem
			C)	Problem-solving
			D)	Problem census
			E)	Decision making
11			One aspect of ____ is the group members voting and establishing priorities on the list.
			A)	Area of freedom
			B)	Problem
			C)	Problem-solving
			D)	Problem census
			E)	Decision making
12			If your group is going to understand the nature of the problem it faces, it is important that they spend time assessing your __________.
			A)	Solution multiplicity
			B)	Task difficulty
			C)	Intrinsic interest
			D)	Member familiarity
			E)	Acceptance level
13			Rachelle was excited about what her group had accomplished during class today, so much that she talked to her roommate about it through dinner by describing how she couldn't wait to get back to solving some real problems. Which of the following is probably true regarding the group that Rachelle is involved in?
			A)	Rachelle's group has a sense of solution multiplicity
			B)	Rachelle's group is working on a task with high task difficulty
			C)	Rachelle's group is addressing a task that has produced intrinsic interest
			D)	Rachelle's group members have member familiarity
			E)	Rachelle's group is experiencing a high acceptance level
14			According to the Functional Theory developed by Gouran and Hirokawa, five task requirements must be met for a group to succeed. Which of the following is not one of the requirements that they list?
			A)	Members must understand the problem or issue.
			B)	Members must understand what a successful solution has to accomplish
			C)	Members must identify the alternatives from which it will make its choice
			D)	Members must thoroughly evaluate alternatives for strengths and weaknesses
			E)	Members must select two alternatives for implementation
15			The first step for effective problem solving and decision making is:
			A)	choosing the best solution.
			B)	evaluating all possible solutions.
			C)	implementing the chosen solution.
			D)	describing and analyzing the problem.
			E)	generating and explaining possible solutions.
16			Creative thinking is essential to the ______ step for effective problem solving and decision making.
			A)	choosing the best solution
			B)	evaluating all possible solutions
			C)	implementing the chosen solution
			D)	describing and analyzing the problem
			E)	generating and explaining possible solutions
17			____ is a way to encourage unstructured discussion about a topic.
			A)	Criteria
			B)	RISK technique
			C)	Charge
			D)	Consensus
			E)	Focus group
18			Which of the following terms is used to reference standards that a group uses to evaluate ideas and solutions?
			A)	Criteria
			B)	RISK technique
			C)	Charge
			D)	Consensus
			E)	Focus group
19			Which of the following represents the GSS acronym used for referencing groups that use new computer technologies to enhance the decision-making process?
			A)	Group Solving Software
			B)	Group Support Systems
			C)	Group Solvency Systems
			D)	Group Systematic Servicing
			E)	Group Syntax Scheme
20			This technique can help groups determine the negative and positive impacts of a solution that has been tentatively adopted.
			A)	Criteria
			B)	RISK technique
			C)	Charge
			D)	Consensus
			E)	Focus group