(See related pages)
After reading this chapter you should be able to:
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| 1. Define conflict. |
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| 2. Discuss the three prevailing myths about conflict in small groups. |
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| 3. Define groupthink and explain its relevance to small group problem solving. |
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| 4. Explain the three symptoms of groupthink. |
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| 5. Discuss ways to prevent groupthink in small group interaction. |
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| 6. Compare and contrast the five major conflict styles. |
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| 7. Explain how group members can disagree productively. |
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| 8. Discuss how members can maximize their chances to influence the group. |
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| 9. List and explain the steps of the nominal group technique. |
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| 10. Describe the four steps in principled negotiation and explain how to use them to help resolve a conflict. |