Read each question carefully and then select the best answer.

1			In a recent study, 50% of organization members indicated that their interaction in groups operated under the primary principle of "not making waves."
			A)	true
			B)	false
2			When group members convince themselves they cannot fail they are likely experiencing groupthink.
			A)	true
			B)	false
3			The collaboration style of conflict management is the best style to use in small groups.
			A)	true
			B)	false
4			In the nominal group technique, group members form nominal coalitions that present a united front on a particular issue to the rest of the group.
			A)	true
			B)	false
5			Principled negotiation encourages individuals in conflict to respect their relationship as well as meet their needs.
			A)	true
			B)	false
6			Which one of the following is TRUE about conflict?
			A)	Conflict can improve group decisions.
			B)	If people will just talk about the problem, all conflicts can be resolved.
			C)	Conflict stems from communication breakdowns.
			D)	Conflict should be avoided in small group work.
			E)	Conflict will decrease group cohesiveness.
7			Which of the following types of conflicts are the easiest for a group to resolve?
			A)	Scarce resources
			B)	Basic values
			C)	Fundamental beliefs
			D)	What specific goals should be
			E)	How to reach a goal
8			Faulty decision making is a failure of a group's ____ processes in effectively handling disagreement and conflict.
			A)	output
			B)	life cycle
			C)	input
			D)	throughput
			E)	intrapersonal
9			Brian was unwilling to disagree with his group members because the last time he voiced his concern against the group's agenda he was verbally reprimanded by the group leader. When this type of behavior occurs in groups, which of the following symptoms of groupthink is likely to occur?
			A)	Group members become too open-minded.
			B)	The group becomes well integrated with its outside environments.
			C)	Group members experience a pressure to conform.
			D)	The group underestimates its power and ability to reach its objectives.
			E)	Group members do not believe strongly enough in their cause.
10			Angel's group perceived that they were a collection of members with all the necessary information for making an informed decision. Each time she felt that biased facts were being presented, she was continually told to accept the ideas of her group members. Which of the following symptoms of groupthink are at work in this group when members are relying on biased facts to make decisions?
			A)	The group overestimates its power
			B)	The group has become closed-minded
			C)	The group overestimates its morality
			D)	The group is experiencing a pressure to conform
			E)	The group has inadequate source depletion
11			One strategy for preventing groupthink is:
			A)	invite outside experts to present information.
			B)	achieve consensus on the problem as quickly as possible.
			C)	having the leader state her/his preferences for a solution when the group first meets.
			D)	discourage members from expressing disagreement.
			E)	make sure the leader is always present when the group meets.
12			The devil's advocate can fulfill a number of important roles within groups to eliminate the potential for groupthink. Which of the following is not a primary role of the devil's advocate?
			A)	Fosters creative thinking.
			B)	Supports popular proposals.
			C)	Promotes the conditions that lead to groupthink.
			D)	Challenges ideas.
			E)	Emphasizes group members getting along.
13			If your approach to conflict management were to assume a win-win orientation, which of the following management styles would you be using?
			A)	Competition
			B)	Avoidance
			C)	Accommodation
			D)	Collaboration
			E)	Compromise
14			Robert approached all conflict situations with a win-lose orientation. He felt that his ideas were always the best and worked primarily to push those ideas onto the group regardless of the cost it had to group cohesion and climate. Which type of conflict management style does Robert use during group interaction?
			A)	Competition
			B)	Avoidance
			C)	Accommodation
			D)	Collaboration
			E)	Compromise
15			This conflict style is also refereed to as appeasement.
			A)	Competition
			B)	Avoidance
			C)	Accommodation
			D)	Collaboration
			E)	Compromise
16			The ____ conflict style works well when all involved believe the solution is fair and no one has won.
			A)	competition
			B)	avoidance
			C)	accommodation
			D)	collaboration
			E)	compromise
17			If you downplay your own needs and the needs of others in the group as a way to limit disagreement in the group, which type of conflict management style would you be using?
			A)	Competition
			B)	Avoidance
			C)	Accommodation
			D)	Collaboration
			E)	Compromise
18			The single most important strategy for maximizing influence when expressing disagreement in small groups is:
			A)	make sure all arguments are consistent.
			B)	use high quality arguments.
			C)	strongly defend the arguments against all attacks.
			D)	form coalitions with others who agree with your position.
			E)	avoid listening to other points of view.
19			The nominal group technique:
			A)	allows lazy or shy members to let others do all the work.
			B)	helps create a sense of teamwork.
			C)	begins with group members working together to brainstorm solutions for a problem.
			D)	produces high levels of cohesiveness and satisfaction among groups using this technique.
			E)	neutralizes the negative effects of domineering members.
20			This type of approach works best to resolve disagreements because it allows members to integrate the goals and needs of all factions and produces better group decisions for complex tasks.
			A)	Cooperative
			B)	Integrative
			C)	Supportive
			D)	Collaborative
			E)	Functional