Five Area Framework organization of the text.

1. Foundation Concepts
2. Information Technologies
3. Business Applications
4. Development Processes
5. Management Challenges

Newly designed and illustrated Real World Cases provide in-depth examples that illustrate how prominent businesses and organizations have attempted to implement the theoretical concepts students have just learned. A new design, new illustrations, and current content raise the level of impact of these examples. A full list of cases is available inside the front cover.

Traditional case study questions promote and provide opportunity for critical thinking and classroom discussion. A newly added Real World Activities section offers possibilities for hands-on exploration and learning.

Blue boxes in each chapter provide a brief, in-depth example of how corporations apply IS concepts and theories.

Globe icons indicate examples with an international focus so that your knowledge truly makes you worldly.

End-of-Chapter Material provides support and learning reinforcement for students.

• Summary
• Key Terms and Concepts
• Review Quiz
• Discussion Questions
• Analysis Exercises
• Closing Case Study