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| Case 1.1: Continental Airlines: This Call Is Being Monitored Continental Airlines (http://www.continental.com) Case 1.2: Lufthansa: Taking Mobile Computing to the Skies While Keeping the Mobile Workforce Lufthansa (http://www.lufthansa.com) Case 1.3: Aviall Inc.: From Failure to Success with Information Technology Aviall (http://www.aviall.com) |