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| 1 | |
The discipline of systems thinking can be referred to as "seeing the forest and the trees" in any situation. Which of the following accomplishes this? |
| | A) | Seeing interrelationships among systems rather than cause and effect chain of events |
| | B) | Seeing cause and effects of chain of events and observing discrete snapshots of change when change occurs. |
| | C) | Seeing processes of change among systems and cause and effect chain of events. |
| | D) | None of the choices are correct. |
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| 2 | |
Which of the five categories of feasibility studies discussed in your text focuses on such things as cost savings, increased revenue, decreased investment requirements, and cost/benefit analysis? |
| | A) | Operational. |
| | B) | Technical. |
| | C) | Human factors. |
| | D) | Economic. |
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| 3 | |
Within the systems analysis phase of systems development, functional requirements are determined. Examples of functional requirements would include which of the following? |
| | A) | User interface requirements, processing requirements, storage, and control requirements. |
| | B) | User requirements for hardware and software resources. |
| | C) | Training requirements and conversion requirements. |
| | D) | None of the choices are correct. |
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| 4 | |
Prototypes have replaced logical and physical design. |
| | A) | An iterative and interactive development process with extensive end user involvement is an example of the systems development method known as: |
| | B) | Rapid technical development. |
| | C) | Prototyping. |
| | D) | Systems application design. |
| | E) | Feasibility study. |
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| 5 | |
In end user development, IS professionals: |
| | A) | Play an extensive role in helping end users through analysis, design, and implementation. |
| | B) | Play a consulting role, while the users do their own development. |
| | C) | Are never involved, as the end users are totally in control of their development. |
| | D) | Guide the end users to focus first on input, followed by processing and then output to get the most from the end user systems. |
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| 6 | |
According to your text, which of the following correctly describes the order of the phases of project management? |
| | A) | Initiate/define, plan, execute, control, and close. |
| | B) | Plan, initiate, control, execute, and close. |
| | C) | Initiate, control, plan, execute, and evaluate. |
| | D) | None of the choices are correct. |
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| 7 | |
Your text outlines several evaluation factors for IS services. Which one of the following is NOT a major IS services evaluation factor? |
| | A) | Performance. |
| | B) | Business position. |
| | C) | Conversion. |
| | D) | All of the choices are IS service evaluation factors. |
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| 8 | |
Which of the four conversion strategies discussed in your text brings new systems online as a series of functional components that are logically ordered so as to minimize disruption to end users and the flow of business? |
| | A) | Direct. |
| | B) | Parallel. |
| | C) | Phased. |
| | D) | Pilot. |
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| 9 | |
Which of the following is a correct statement concerning change and change management? |
| | A) | To be successful, an eight-step approach must be applied to eliminate user resistance to new systems. |
| | B) | Successful implementation of new strategies and applications requires managing the effects of change in business processes, organizational structures, managerial roles, work assignments, and stakeholder relationships. |
| | C) | Of all the change management dimensions, the process factors are most difficult and take the longest time to resolve. |
| | D) | Change should be presented to stakeholders as a necessary part of doing business, even though change does not happen frequently. |
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