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| 1 | |
The chief information officer of an organization: |
| | A) | Works with the CEO to manage joint development and implementation of business/IT strategies. |
| | B) | Works with the chief technology officer to manage application development. |
| | C) | Works with the chief technology officer to implement new business/IT technologies. |
| | D) | All of the choices are correct. |
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| 2 | |
The Business/IT planning process has three major components. Which of the following is NOT one of those components? |
| | A) | Strategy development. |
| | B) | Technology architecture. |
| | C) | Globalization. |
| | D) | Resource management. |
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| 3 | |
The IT architecture that is created by the business/IT planning process is a conceptual design, or blueprint that includes several components. The technology platform consists of which of the following? |
| | A) | The Internet, intranets, extranets, and other networks, computer systems, systems software, and integrated enterprise application software that provide a computing and communications infrastructure that supports the strategic use of IT for e-business, e-commerce, and other business/IT applications. |
| | B) | The business applications of information technology that are designed to support the strategic business initiatives. |
| | C) | The business applications of IT that are designed to support the customer valuation and business valuation functions of the company. |
| | D) | The many types of databases including data warehouses and Internet/intranet databases. |
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| 4 | |
Managing end user services is an important IT initiative for a company. To address this, some firms create a group staffed with user liaison specialists to assist with troubleshooting, education efforts, and helping business professionals with application development. This group would often be referred to as a(n): |
| | A) | Technical team. |
| | B) | Chief technology team. |
| | C) | Information center. |
| | D) | None of the choices are correct. |
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| 5 | |
Important factors for successful outsourcing include which of the following? |
| | A) | Understanding company goals and objectives, and having a strategic vision and plan. |
| | B) | Selecting the right vendor and ongoing management of the relationships. |
| | C) | Open communication with affected individuals/groups. |
| | D) | All of the choices are correct. |
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| 6 | |
Which of the following statements is not true concerning offshoring? |
| | A) | Offshoring can be seen in the context of either production offshoring or services offshoring. |
| | B) | Offshoring operations often move to countries such as India, the Philippines, Ireland, and Eastern European countries. |
| | C) | Offshoring is limited to services offshoring. |
| | D) | Offshoring provides actual delivery of services in low-cost locations in a manner theoretically transparent to end users. |
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| 7 | |
According to your text, senior management needs to be involved in critical business/IT decisions to optimize the business value and performance of the IT function. "The business value of the system is never realized" is a consequence of abdicating which of the following decisions? |
| | A) | How good do our IT services really have to be? |
| | B) | Which business processes should receive our IT dollars? |
| | C) | Whom should we blame if an IT initiative fails? |
| | D) | How much should we spend on IT? |
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| 8 | |
Which of the following is not a geoeconomic challenge in global business? |
| | A) | Challenge of communicating in real time across the world's 24 times zones. |
| | B) | Challenge of getting good-quality telephone and telecommunications service in many countries. |
| | C) | Challenge of finding job skills required in some countries. |
| | D) | All of the choices are geoeconomic challenges in global business. |
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| 9 | |
The trend in global business and IT strategies is towards a(n): |
| | A) | Transnational strategy. |
| | B) | Multinational strategy. |
| | C) | International strategy. |
| | D) | Global strategy. |
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| 10 | |
A transnational strategy is one in which a firm integrates its global business activities through close cooperation and interdependence among international subsidiaries and corporate headquarters. In contrast, an international strategy involves: |
| | A) | A strategy where foreign subsidiaries operate autonomously. |
| | B) | A strategy in which foreign subsidiaries are autonomous but are dependent on headquarters for new processes, products, and ideas. |
| | C) | A strategy where a company's worldwide operations are closely managed by corporate headquarters. |
| | D) | All of the choices are correct. |
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