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| Case 2.1: GE, Dell, Intel, and Others: The Competitive Advantage of Information Technology Harvard Business Review (http://harvardbusinessonline.hbsp.harvard.edu) Case 2.2: The U.S. Department of Commerce: Using IT to Tap Experts' Know-How through Knowledge Department of Commerce (http://www.commerce.gov) Case 2.3: CDW, Harrah's Entertainment, and Others: Developing Strategic Customer-Loyalty Systems CDW (http://www.cdw.com) Harrah's Entertainment (http://www.harrahs.com) |