(See related pages)
|
|
|
| Case 3.1: Mobile Devices and Wireless Technologies Are a Must-Have: Return on Investment Is No Longer a Concern Blackberry (http://www.blackberry.com) Case 3.2: Delta, Northwest Airlines, and Vancouver Airport: The Business Value of Customer Self-Service Kiosks Kinetics (http://www.kinetics.tv) Delta (http://www.delta.com) Northwest Airlines (http://www.nwa.com) Case 3.3: Verizon Communications, AAA, and Others: Advances in Speech Recognition Software Are Extending the Utility of Traditional Applications Verizon (http://www22.verizon.com) AAA (http://www.aaa.com) |