How do Internet technologies and other forms of IT support business processes, electronic commerce, and business decision making? The three chapters of this module show you how such business applications of information systems are accomplished in today’s networked enterprises.
• Chapter 7: Electronic Business Systems describes how information systems integrate and support enterprisewide business processes, especially customer relationship
management, enterprise resource planning, and supply chain management, as well as the business functions of marketing, manufacturing, human resource management, accounting, and finance.
• Chapter 8: Electronic Commerce Systems introduces the basic process components of e-commerce systems and discusses important trends, applications, and issues in e-commerce.
• Chapter 9: Decision Support Systems shows how management information systems, decision support systems, executive information systems, expert systems,
and artificial intelligence technologies can be applied to decision-making situations faced by business managers and professionals in today’s dynamic business environment.

1. Identify the following cross-functional enterprise systems, and give examples of how they can provide significant business value to a company:
   a. Enterprise resource planning
   b. Customer relationship management
   c. Supply chain management
   d. Enterprise application integration
   e. Transaction processing systems
   f. Enterprise collaboration systems
2. Give examples of how Internet and other information technologies support business processes within the business functions of accounting, finance, human resource management, marketing, and production and operations management.
3. Understand the need for enterprise application integration to improve support of business interactions across multiple e-business applications.