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| 1 | |
Electronic business is the use of the Internet and other networks and information technologies to support which of the following? |
| | A) | Electronic commerce. |
| | B) | Enterprise communication and collaboration. |
| | C) | Customer service management. |
| | D) | All of the choices are correct. |
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| 2 | |
Enterprise resource planning. |
| | A) | Enterprise resource planning. |
| | B) | Customer relationship management. |
| | C) | Accounting information system. |
| | D) | Supply chain management. |
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| 3 | |
Which of the following is NOT true regarding cross-functional enterprise systems? |
| | A) | Many companies today are using information technology to develop integrated cross-functional enterprise systems that cross the boundaries of traditional business functions in order to reengineer and improve vital business processes across the enterprise. |
| | B) | Companies view cross-functional enterprise systems as a strategic way to use IT to share information resources and improve the efficiency and effectiveness of business processes. |
| | C) | Companies view cross-functional enterprise systems as a strategic way to use IT to develop strategic relationships with customers, suppliers and business partners. |
| | D) | All of the choices are true regarding cross-functional enterprise systems. |
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| 4 | |
Collaborative work management tools help people accomplish or manage group work activities. Which of the following is NOT a collaborative work management tool? |
| | A) | Calendaring and scheduling. |
| | B) | Workflow system. |
| | C) | Chat system. |
| | D) | Knowledge management. |
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| 5 | |
Computer integrated manufacturing includes all but which of the following? |
| | A) | Manufacturing resource planning. |
| | B) | Manufacturing execution. |
| | C) | Engineering systems. |
| | D) | Human resource needs. |
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| 6 | |
Major application clusters in customer relationship management include all but which of the following? |
| | A) | Contact and account management. |
| | B) | Customer service and support. |
| | C) | Sales. |
| | D) | Inventory control. |
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| 7 | |
Your text discusses three phases of customer relationship management: acquire, enhance, and retain. In the ________ phase, a business relies on CRM software tools and databases to help the company proactively identify and reward its most loyal and profitable customers to expand their business via targeted marketing and relationship marketing programs. |
| | A) | Acquire. |
| | B) | Enhance. |
| | C) | Retain. |
| | D) | All of the choices are correct. |
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| 8 | |
Which is NOT one of the key benefits of ERP systems identified in your text? |
| | A) | Significant reductions in transaction processing costs and hardware, software, and IT support staff compared to the nonintegrated legacy systems that were replaced by their new ERP systems. |
| | B) | ERP provides vital cross-functional information on business performance quickly to managers to significantly improve their ability to make better decisions in a timely manner across the entire business enterprise. |
| | C) | Implementing ERP systems breaks down many former departmental and functional walls or "silos" of business processes. |
| | D) | Low cost implementation. |
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| 9 | |
The correct order of the supply chain life cycle is: |
| | A) | Deliver, make, commit, and schedule. |
| | B) | Commit, schedule, make, and deliver. |
| | C) | Schedule, commit, make, and deliver. |
| | D) | Make, schedule, commit, deliver. |
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| 10 | |
Supply chain management systems can provide a company with: |
| | A) | Faster, more accurate order processing. |
| | B) | Increased agility and responsiveness in meeting demands of customers. |
| | C) | Lower transaction and materials costs. |
| | D) | All of the choices are correct. |
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