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| 1 | |
Networked enterprises view cross-functional enterprise systems as a strategic way to use IT to centralize information resources and improve the efficiency and effectiveness of business processes, and develop strategic relationships with customers, suppliers, and business partners. |
| | A) | True |
| | B) | False |
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| 2 | |
Enterprise application integration software helps a business connect across functions within the enterprise so that they work in a seamless, integrated way. |
| | A) | True |
| | B) | False |
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| 3 | |
Sales force automation systems use mobile computing and Internet technologies to automate many information processing activities for processes related to sales and customer service. |
| | A) | True |
| | B) | False |
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| 4 | |
The overall goal of Internet based technologies is to create flexible, agile, manufacturing processes that efficiently produce products of the highest quality. |
| | A) | True |
| | B) | False |
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| 5 | |
Managing the full range of the customer relationship involves two related objectives. One of those objectives is to provide the organization and all of its customer-facing employees with multiple views of every customer at every touch point and across all channels. The other is to provide the customer with a single view of the company and its extended channels. |
| | A) | True |
| | B) | False |
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| 6 | |
Customer relationship management (CRM) improves a company's customer focus by assisting in the fulfillment of prospect and customer responses and requests by quickly scheduling sales contacts and providing appropriate information on products and services to sales representatives, while capturing relevant information for the CRM database. |
| | A) | True |
| | B) | False |
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| 7 | |
One of the major drawbacks of ERP is that it cannot give a company an integrated real-time view of its core business processes, such as production, order processing, and inventory management. |
| | A) | True |
| | B) | False |
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| 8 | |
Converting data from previous legacy systems to the new cross-functional ERP system is not a major category of ERP implementation costs. |
| | A) | True |
| | B) | False |
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| 9 | |
Fundamentally, successful enterprise resource planning helps a company get the right products to the right place at the right time, in the proper quantity and at an acceptable cost. |
| | A) | True |
| | B) | False |
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| 10 | |
Effective supply chain management within an organization can result in reductions in inventory levels, quicker times to market, and strategic relationships with suppliers. |
| | A) | True |
| | B) | False |
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