Choose the best answer

1.			Which of the following tracks all the steps in the sales process?
			A)	CRM
			B)	SFA
			C)	SCM
			D)	None of the above
2.			What is simply the path followed from the originator of a product or service to the end consumer.
			A)	Distribution channel
			B)	Distribution chain
			C)	Competitive advantage
			D)	Alliance partner
3.			What does an application service provider do?
			A)	Provides software over the internet
			B)	Provides hardware over the internet
			C)	Provides computer equipment
			D)	None of the above
4.			Which systems can be used to gain insights into the needs, wants, and behaviors of customers?
			A)	Sales force automation systems
			B)	Customer relationship management systems
			C)	Transaction processing systems
			D)	Collaborative systems
5.			Which of these systems can perform sales lead tracking, contact management, and market analysis?
			A)	Sales force automation systems
			B)	Customer relationship management systems
			C)	Transaction processing systems
			D)	Collaborative systems
6.			Which of these are reasons that customer relationship management systems may fail?
			A)	Company's goals are too broad
			B)	Strategies are too generic
			C)	Implementations are often too software-centric
			D)	All of the above
7.			A well-designed supply chain management system chain helps a business by optimizing which of the following processes:
			A)	Production
			B)	Spend
			C)	Both of the above
			D)	None of the above
8.			Which system facilitates the automation and management of business processes?
			A)	Yield management system
			B)	Document management system
			C)	Knowledge management system
			D)	Workflow system
9.			An airline would use which system to maximize the amount of revenue that an airline generates on each flight?
			A)	Collaborative filtering system
			B)	Yield management system
			C)	Disintermediation system
			D)	CPFR system
10.			Which of these integrated collaboration environment providers does not include presence awareness?
			A)	IBM/Lotus
			B)	Netware
			C)	Microsoft
			D)	Novel