Choose the best answer

1.			All of the following are IT components that increase employee productivity, except:
			A)	Server farm
			B)	Extranet
			C)	Disaster recovery plan
			D)	Client/server network
2.			What is an intranet that is restricted to members of an organization and certain outsiders, such as customers and suppliers?
			A)	Client/server network
			B)	Intranet
			C)	Extranet
			D)	Thin client
3.			What is a detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or flood?
			A)	Disaster recovery plan
			B)	Intranet
			C)	Extranet
			D)	Thin client
4.			Which term describes the process of ensuring that all information is accurate?
			A)	Availability
			B)	Accessibility
			C)	Reliability
			D)	Data cleansing
5.			All of the following are IT infrastructure components that enhance decision making, except:
			A)	Integration
			B)	EAI
			C)	ASP
			D)	Workflow system
6.			What is a separate, fully equipped facility where the company can move immediately after the disaster and resume business?
			A)	Disaster recovery plan
			B)	Hot site
			C)	Cold site
			D)	Disaster recovery cost curve
7.			What is a company called that provides an outsourcing service for businesses software applications?
			A)	ISP
			B)	CRM
			C)	SLA
			D)	None of the above
8.			The software which displays key information gathered from several sources in a standardized format for multiple knowledge workers to share is called a?
			A)	Digital dropbox
			B)	Digital format
			C)	Digital blackboard
			D)	Digital dashboard
9.			What index measures how quickly an IT system performs a certain process?
			A)	Flexibility
			B)	Performance
			C)	Capacity planning
			D)	Benchmark
10.			What stores a document in a central location and automatically asks the knowledge workers to access the document when it's their turn to edit the document?
			A)	CRM system
			B)	Database-based workflow system
			C)	Workflow system
			D)	EIP