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| 1 |  |  An information system is the combination of computer technology (hardware and software) and telecommunications technology (data, image, and voice networks). |
|  | A) | True |
|  | B) | False |
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| 2 |  |  Internal system users include customers, suppliers, and partners. |
|  | A) | True |
|  | B) | False |
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| 3 |  |  Business analyst focuses on only the non-technical aspects of systems analysis and design. |
|  | A) | True |
|  | B) | False |
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| 4 |  |  Business process redesign is the continuous monitoring of business processes to effect small, but measurable improvements in cost reduction and value-added. |
|  | A) | True |
|  | B) | False |
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| 5 |  |  Knowledge asset management is one of the technology drivers for today’s information systems. |
|  | A) | True |
|  | B) | False |
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| 6 |  |  Systems analysts are frequently involved in the customization of the ERP applications and the redesign of business processes to use the ERP solutions. |
|  | A) | True |
|  | B) | False |
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| 7 |  |  One of the problem-solving steps in systems analysis is to identify the problem. |
|  | A) | True |
|  | B) | False |
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| 8 |  |  Project scope, goals, schedule, and budget requirements are determined during the system initiation phase of the system development process. |
|  | A) | True |
|  | B) | False |
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| 9 |  |  If software programs need to be written for an information system, they are written during system analysis. |
|  | A) | True |
|  | B) | False |
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| 10 |  |  Process management is the activity of defining, planning, directing, monitoring, and controlling a project. |
|  | A) | True |
|  | B) | False |
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