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True or False
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1.
The major difference between controlling and planning is that planning takes place after the fact, whereas controlling takes place before the fact.
A)True
B)False
2.
The key is to view monitoring as a means of providing needed information, not as a mean of checking up on employees.
A)True
B)False
3.
Today the emphasis is on the prevention of defects and mistakes rather than on finding and correcting them.
A)True
B)False
4.
Approaches for improving quality of the product or service offered are continuous improvement, quality at the source, six sigma, and lean manufacturing.
A)True
B)False
5.
The purpose of the ISO 9000 is to encourage efforts to improve quality and to recognize the quality achievements of U.S. companies.
A)True
B)False





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