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Multiple Choice Quiz
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1.
Communicating effectively is an important management skill for which of the following?
A)Give direction to the people who work for them.
B)Be able to absorb the ideas of others.
C)Be able to motivate people.
D)Be able to persuade other people.
E)All of these.
2.
_______ is the science or study of the meanings of words and symbols.
A)Perception
B)Semantics
C)Paralanguage
D)Interpretation
E)Decoding
3.
Which of the following is not a question that supervisors ask when determining their audience?
A)What does it want to know?
B)What does the audience already know?
C)What does it hope to gain by listening?
D)Is the audience verbal or nonverbal?
E)What is its capacity for absorbing information?
4.
One of the most important skills a supervisor can develop is the ability to
A)present.
B)listen.
C)discipline.
D)persuade.
E)coerce.
5.
_______ informs the sender whether the receiver has received the correct message.
A)Semantics
B)Paralanguage
C)Feedback
D)Passive listening
E)Grapevine
6.
Which of the following includes the pitch, tempo, loudness, and hesitations in the verbal communication?
A)Feedback
B)Paralanguage
C)Semantics
D)Active listening
E)Perception
7.
All of the following, except _______, are techniques for speaking effectively.
A)cause and effect
B)comparison and contrast
C)generalization followed by example
D)command and control
E)enumeration
8.
In developing oral communication skills whether one is talking to a colleague or presenting a keynote address before thousands of people, he/she should do all of the following except
A)avoid speaking in a monotone.
B)use words such as "uh," "like," and "you know" to make the audience at ease.
C)make emotional contact with listeners by addressing them by name where possible.
D)be enthusiastic and project a positive outlook.
E)always be courteous.
9.
_______ generally has a poor reputation because it is regarded as the primary source of distorted messages and rumors.
A)Perception
B)Semantics
C)The grapevine
D)Feedback
E)Paralanguage
10.
The _______ system provides for high-speed exchange of written messages through the use of computerized text processing and computer-orientated communication networks.
A)voicemail
B)grapevine
C)feedback
D)transcription
E)e-mail





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