| Preface |
| PART ONE | Marketing in a Dynamic Environment |
| | Chapter 1 | An Overview of Contemporary Marketing |
| | Chapter 2 | The Global Marketing Environment |
| | Chapter 3 | Marketing's Strategic Role in the Organization |
| PART TWO | Buying Behavior |
| | Chapter 4 | Consumer Buying Behavior and Decision Making |
| | Chapter 5 | Business to Business Markets and Buying Behavior |
| PART THREE | Marketing Research and Market Segmentation |
| | Chapter 6 | Marketing Research and Decision Support Systems |
| | Chapter 7 | Market Segmentation and Targeting |
| PART FOUR | Product and Service Concepts and Strategies |
| | Chapter 8 | Product and Service Concepts |
| | Chapter 9 | Developing New Products and Services |
| | Chapter 10 | Product and Service Strategies |
| PART FIVE | Pricing Concepts and Strategies |
| | Chapter 11 | Pricing Concepts |
| | Chapter 12 | Price Determination and Pricing Strategies |
| PART SIX | Marketing Channels and Logistics |
| | Chapter 13 | Marketing Channels |
| | Chapter 14 | Retailing |
| | Chapter 15 | Wholesaling and Logistics Management |
| PART SEVEN | Integrated Marketing Communications |
| | Chapter 16 | An Overview of Marketing Communications |
| | Chapter 17 | Advertising and Public Relations |
| | Chapter 18 | Consumer and Trade Sales Promotion |
| | Chapter 19 | Personal Selling and Sales Management |
| | Chapter 20 | Direct Marketing Communications |
| APPENDIX A | Developing a Marketing Plan |
| APPENDIX B | Applications of Mathematical and Financial Tools to Marketing Decisions |