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Antecedent states  Features of the individual person that are not lasting characteristics.
Atmospherics  The process mangers use to manipulate the physical retail environment to create specific mood responses in shoppers.
Communications situation  The situation in which consumers receive information.
Disposition situation  Refers to the frequent issue faced by consumers of disposing products or product packages after or before product use.
Embarrassment  A negative emotion influenced both by the product and the situation.
Moods  Transient feeling states that are generally not tied to a specific event or object.
Physical surroundings  Include décor, sounds, aromas, lighting, weather, and configurations of merchandise or other material surrounding the stimulus object.
Purchase situation  The situation in which consumers make their product selection.
Ritual situation  A socially defined occasion that triggers a set of unrelated behaviors that occur in a structured format and that have symbolic meaning.
Servicescape  Refers to atmosphere when describing a service business such as a hospital, bank, or restaurant.
Situational influence  All those factors particular to a time and place that do not follow from a knowledge of personal and stimulus (choice alternative) attributes and that have an effect on current behavior.
Social surroundings  The other individuals present during the consumption process.
Store atmosphere  The sum of all physical features of a retail environment.
Task definition  The reason the consumption activity is occurring.
Temporal perspective  Situational characteristics that deal with the effect of time on consumer behavior.
Usage situation  The situation in which consumers select a product based on appropriateness for a specific use.







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